Guest Services Manager

Our Front of House team provide the very best service to our guests whilst always exceeding expectations of every person visiting The Grove. Our Guest Services Managers are on hand 24 hours a day to make residents and visitors feel right at home and looked after from the minute they are greeted at the door.

We are looking for an experienced and forward thinking Guest Services Manager who is passionate about building relationships and going the extra mile for anyone who comes to the hotel.

Our ideal candidate will have experience of working to 5* standards and dealing with customer in a fast paced hospitality role.

Please be aware that this is a permanent, full-time role. It involves shift work on a rota basis. Typical shifts would be early (7am - 3:30pm), middle shifts, or late shifts (2:30pm - 11pm) and a night shift (11pm - 7:30am) on a rotation basis.

About Us

The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of every day life.

Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.

Why join us?

Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:

• The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
• A staff canteen with a free meal during your shift
• A subsidised shuttle bus from Watford town centre
• Generous discounts for you and your family/friends on stays with the hotel
• Subsidised staff accommodation (if required)

Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.