Address Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.
In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.
By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.
ROLE SUMMARY:
As part of the Inspired Online Senior Management team, you will be responsible for leading the Admissions and Customer services team to deliver the strategic and operational goals for Kings Interhigh.
This will include:
- Implementing and driving Quality Standards across all areas of the admission team.
- Working closely with marketing and education teams to ensure the lead pipeline is managed effectively throughout the customer journey.
- Achieving and exceeding admission targets, driving conversion levels and providing outstanding customer experience.
- Effectively managing seasonal peaks in volume activities and implementing efficient systems to ensure high quality of customer support.
- Providing continuous learning and development to enable the team to effectively and consistently perform to the standards required.
- Providing leadership input to the Senior management team on customer feedback, trends, and competitor sentiment.
- Partnering effectively with all parts of the business to drive success. This is particularly important with Marketing and Education Operations (family liaison, student onboarding, time timetabling).
- Developing an organisation that will deliver long-term success, through effective talent mapping, recruitment, team development and engagement.
- Implementing the most effective approaches to customer conversion and experience
- Using BI data to support resourcing decisions, staff capacity, utilisation, and flexible working patterns to maximise customer experience.
- Driving best practice and on-going improvement programmes
- Identifying process improvements and drive and embed sustainable change initiatives.
- Implementing reviews and ensuring the outcomes are prioritised as key business initiatives.
- Establishing student number forecasts which are based on accurate and live data and empower other teams to plan resources accordingly.
- Using omnichannel tools effectively to drive customer experience, engagement, and success.
- Managing performance data to ensure customer experience is always excellent.
KEY RESPONSIBILITIES:
The Head of Admissions will be a graduate, ideally with an MBA/MSc combined with proven experience in managing student admissions and/or customer services in a high volume, quality driven and fast changing environment. A background in educational leadership would also be a highly suitable grounding for this role.
Experience of the education marketplace is highly desirable. The ideal candidate will have the ability to drive results, motivate others and lead by example.
THE IDEAL CANDIDATE WILL HAVE:
- Ability to drive outstanding customer experience in a growth environment with
- Ability to drive and effectively manage a team to achieve outstanding customer experience.
- Experience of collaborating effectively with an international client base.
- Demonstrable success in nurturing and converting customer leads and then providing outstanding customer service thereafter.
- Well-developed listening skills, with the ability to translate customer requirements into tangible service options.
- Strong analytical skills, with a good eye for detail, making a valuable contribution to decisions relating to the development of Inspired Online Schools offering in the marketplace.
- Highly aware of the technology and how latest trends can enhance the customer experience.
- A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
- Confidence to communicate to key internal and external stakeholders.
- Excellent interpersonal communication skills with the ability to form good relationships both internally and externally with respective customers.
SAFEGUARDING
Inspired Education is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.
Visit our careers site for more information; https://jobs.inspirededu.com
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