Head Of Client Engagement

Are you a strategic sales leader ready to take on a pivotal role in driving business success? We are seeking a Head of Client Engagement to lead a dynamic team, meet ambitious targets, and shape the future of our organization.

Key Responsibilities:

1. Strategic Planning:

1. • Own the employer engagement strategy, collaborating with key stakeholders.
   • Develop and implement annual business plans aligned with organizational priorities.
   • Share ideas and collaborate across the organization to maximize business opportunities.

1. Operational Management:

1. • Ensure compliance with funding rules and internal policies.
   • Set and monitor sales targets aligned with budgets.
   • Lead a proactive approach to quality, compliance, and client satisfaction.

1. Team Leadership:

1. • Drive staff engagement, retention, and well-being strategies.
   • Implement annual training programs for the team.
   • Deliver impactful annual performance reviews and monthly one-to-ones.

1. Stakeholder Management:

1. • Develop effective relationships with referral organizations, key account clients, and partners.
   • Proactively manage internal business relationships across the organization.

Skills, Knowledge, and Experience:

Essential:

• Experience in SLT-level sales management within the apprenticeship and skills sector.
• Proven track record of winning business, motivating teams, and achieving sales targets.
• Highly effective communication skills, both verbal and written.
• Strong analytical, critical thinking, and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel.
• Leadership/management qualification at level 3 or above.
• Basic knowledge of ESA (DfE) funding rules.
• Ability to excel in high-pressure situations.

Desirable:

• Successful bids, tenders, and effective contract management experience.
• IAG qualification and project management skills.
• Expert Microsoft user with advanced Excel skills.
• Experience of Ofsted inspections and understanding of the EIF.
• Level 5 qualification in leadership and management.

If you are ready to lead, drive growth, and make a significant impact, apply now to be part of a dynamic team shaping the future of Client Engagement and business success!