Head of Fulfilment

Our client, a leading nature conservation charity are seeking a highly motivated and experienced Head of Fulfilment to join their Commercial team.

Head of Fulfilment
Reference: JAN20242251
Location: Flexible in UK
Salary: £47,303.00 - £50,781.00 Per Annum
Hours: Full-Time role, 37.5 hours per week
Contract: Permanent
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

The Head of Fulfilment will be responsible for ensuring maximum customer and supporter satisfaction for their Commercial business. In addition to leading the team, you will lead on fulfilment contract negotiations and tenders, setting and monitoring Service Level Agreements and holding suppliers to very high standards of service. 

The successful candidate will have a proven track record of managing a team, collaborative working, implementing efficient processes, and delivering exceptional customer service.

Roles and Responsibilities for Head of Fulfilment:

• Develop and implement a fulfilment strategy optimising operational performance and efficiencies.
• Manage and develop relationships with suppliers and logistics providers, ensuring all service level agreements are met.
• Ensure compliance with all relevant regulations and standards across their fulfilment processes.
• Monitor and analyse fulfilment metrics to identify and resolve any issues in the fulfilment process to ensure maximum efficiency.
• Collaborate within the Commercial department, including e-Commerce, Buying and Merchandising and Retail to ensure they are delivering a seamless customer experience.
• Collaborate with teams across the organisation to deliver an exceptional experience for all supporters engaging with the charity through membership materials, appeals and signage on reserves.
• Stay updated on industry trends and best practices in order fulfilment and implement new processes as needed.

Essential skills, knowledge, and experience: 

• Proven experience as a Head of Fulfilment or similar role, with a track record of delivering results in managing a team.
• Excellent organisational and planning skills, with the ability to manage multiple priorities simultaneously.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Knowledge of logistics, warehousing, and inventory management processes.  
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Strong analytical skills with the ability to interpret data and make informed decisions.

Closing date: 23:59, Sunday, 10th March 2024
They are looking to conduct interviews for this position from week commencing 18th March 2024.

Interested?

Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

The organisation is committed to developing an inclusive and diverse workplace, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application.

The charity is an equal opportunities employer. This role is covered by from the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.