Head of Fulfilment

We are seeking a highly motivated and experienced Head of Fulfilment to join the Commercial team. The Head of Fulfilment will be responsible for ensuring maximum customer and supporter satisfaction for our Commercial business. In addition to leading the team, you will lead on fulfilment contract negotiations and tenders, setting and monitoring Service Level Agreements and holding suppliers to very high standards of service.

The successful candidate will have a proven track record of managing a team, collaborative working, implementing efficient processes, and delivering exceptional customer service.

Roles and Responsibilities for Head of Fulfilment:

• Develop and implement a fulfilment strategy optimising operational performance and efficiencies. 
• Manage and develop relationships with suppliers and logistics providers, ensuring all service level agreements are met. 
• Ensure compliance with all relevant regulations and standards across our fulfilment processes.
• Monitor and analyse fulfilment metrics to identify and resolve any issues in the fulfilment process to ensure maximum efficiency.
• Collaborate within the Commercial department, including e-Commerce, Buying and Merchandising and Retail to ensure we are delivering a seamless customer experience. 
• Collaborate with teams across the organisation to deliver an exceptional experience for all supporters engaging with the RSPB through membership materials, appeals and signage on reserves. 
• Stay updated on industry trends and best practices in order fulfilment and implement new processes as needed.

Essential skills, knowledge, and experience:

• Proven experience as a Head of Fulfilment or similar role, with a track record of delivering results in managing a team. 
• Excellent organisational and planning skills, with the ability to manage multiple priorities simultaneously. 
• Strong leadership skills with the ability to motivate and manage teams effectively. 
• Knowledge of logistics, warehousing, and inventory management processes
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. 
• Strong analytical skills with the ability to interpret data and make informed decisions. 

This is a Permanent, Full-Time role for 37.5 hours per week. We are looking to conduct interviews for this position from week commencing18th March 2024.

For further information please contact melanie.owenjones@rspb.org.uk 

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes.