Head Of Human Resources

As a member of the Senior Management Team the post holder is responsible for providing professional HR leadership to the Metroline Manchester business. They are responsible for leading on our chosen management approach, which is designed around the Employee Experience Lifecycle and will make us an employer of choice, enhance staff satisfaction, reduce attrition, and empower staff to contribute to the overall success of the business. This will be focussed on our 5-stage staff management approach: attracting, engaging, developing, retaining and separating.

Main Responsibilities

• Provide a framework for workforce and succession planning for all business areas.
• Provide support and coaching to all teams through the Performance Development Programme periodically and on an ad hoc basis.
• Promote and maintain a harmonious relationship between union, staff and management, and alert Regional CEO wherever stable employee relations are threatened.
• Ensure that all Company policies are reviewed regularly (or as appropriate in the face of new or changing legislation and case law) and maintained or amended as appropriate to ensure legal compliance and best HR practice.
• Maintain employee handbook; make suggestions and amend to ensure that the business units remain compliant and follow best practice.
• To provide support and assist management with TUPE transfers, both in and out, ensuring compliance with legislation requirements.
• Provide HR advice and guidance to depots as required.
• Supervise and help develop the HR Business Partner and Recruitment & Training Manager, and provide advice, guidance and support as necessary.
• Supported by external legal representatives ensure that Tribunal cases are administered correctly and in a timely manner.
• Work with third party suppliers to deliver and maintain essential, technical and employment law training to depots and line managers.
• Provide and maintain up to date job descriptions for all posts.
• Maintain all contracts of employment in conjunction with external legal representative.

About You

• At least 3 years’ HR experience at advisory level.
• Thorough knowledge and experience of generalist HR issues.
• Exposure to a wide range of complex employee relations cases including disciplines, grievances, long term sickness, flexible working requirements and bullying and harassment.
• Working knowledge of employment law and application of that knowledge in a commercial manner.
• Experience of dealing with tribunal claims.
• Experience of policy development and implementation.
• Experience and understanding of TUPE.

About Us

Metronline Manchester is a recently formed arm of ComfortDelGro, one of the largest land transport companies in the world, with a presence in 7 countries and operating a fleet of over 40,000 vehicles. In March 2024 we were awarded contracts to operate four franchises in Greater Manchester by Greater Manchester Combined Authority (GMCA).

Metroline have been operating in the UK since 1989, and are the fourth largest scheduled bus operator in London and operates about 17 percent of the city’s scheduled bus services. It is part of ComfortDelGro’s wider operations in the UK, which include; Argyle Satellite, Adventure Travel, CityFleet Networks, Computer Cab, KingKabs, Scottish Citylink Coaches, Megabus and Westbus Coach Services. These companies operate in 23 different towns and cities, offering a comprehensive range of point-to-point and public transport solutions including buses, coaches, taxis, and private hire vehicles.

Recruitment Process
Deadline to apply: Wednesday 1st May 2024.
Phone Interviews will happen as soon as possible after your application, followed by a 2-stage interview process.

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Metroline Manchester are being supported on this recruitment by Steed Business Services Ltd.

REF-212 978