AddressRole Purpose
Overall accountability for the day to day running of the practice to include people management, business processing, regulatory requirements, marketing and client servicing whilst supporting the Managing Director in the development of the practice. Implement change, ensuring all functions of the business are operating efficiently and within best practice principles.
Key duties and responsibilities
Operations Management
- To oversee all back office business functions including paraplanning and administration ensuring they are aligned to Practice objectives.
- Develop and implement effective infrastructure, systems, processes and procedures.
- Develop and manage effective systems, processes and procedures to support a multi-Adviser model and which enable Advisors to optimise client meetings.
- Ensure all team members perform their key functions consistently and efficiently through effective people management skills and processes.
- Ensure coaching and technical support and training is provided to all team members.
- Assist with the practice’s finances in a timely and efficient manner to meet deadlines and co-ordinate with accountants as required.
- Ensure the Practice is up to date and in compliance with all licensing, CPD, regulatory and legislative requirements.
- Manage communications within the Practice, and those to clients and third parties.
- Produce business reports, MI, trends and statistical analysis to monitor business performance and to identify opportunities and challenges which might affect the growth of the Practice.
Business Processing
- Ensure the end-to-end business process is managed and tracked efficiently in line with Practice and regulatory standards.
- Oversee the accurate and efficient submission of all client applications/advise sets for the practice.
- Ensure client information across all systems is accurate and up-to-date.
Practice development
- Lead the development and delivery of annual continuous improvement plans and oversee/manage and/or contribute to projects within the practice.
- Support the team to develop client relationships and referrals, service existing clients and assist in building new relationships (incorporating client entertainment events) to create a first-class client servicing strategy.
- Contribute to and help shape the strategic development of the Practice.
Person specification:
Knowledge and experience
- Prior experience within a similar role, preferably within financial services or an IFA practice.
- Ideally Dip PFS or equivalent qualification, be working towards or have the desire to gain a diploma/chartered qualification.
- Experience of working within a regulated environment.
- Experience of managing and developing people.
- Experience of managing workflow, systems and procedures.
- Experience of change and project management.
- Knowledge of relevant regulation and legislation.
Skills and behaviours
- Excellent written and verbal communication skills and ability to build rapport swiftly.
- Highly organised with excellent planning and communication skills.
- Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel).
- Strong influencing and negotiation skills.
- Exceptional attention to detail.
- Manages time effectively with the ability to co-ordinate and direct the work of others to achieve multiple deadlines.
- Keeps calm when faced with conflicting demands and handles these effectively.
- Drives change with a creative approach to problem solving.
- Demonstrates a positive attitude at all times.
