Head Of Problem Management

Robert Half is supporting a Global Consulting Firm in their search for a Head of Problem Management to drive a greenfield project in collaboration with their end client.

Contract Details:

• Remote assignment with the option to meet stakeholders in the City of London.
• Initial 3-6 months contract with competitive PAYE-based payment.
• The payment will be on a PAYE basis competitive for this level role.

The Head of Problem Management will need experience in:

• Substantial experience within the Financial Services sector.
• Proven experience leading Problem Management teams or initiatives, preferably in a greenfield setting, from conception to implementation.
• Deep understanding of Problem Management methodologies and best practices, with the ability to tailor them to the unique requirements of the organisation.
• Strong analytical and problem-solving skills, with a focus on root cause analysis and driving proactive resolutions.
• Experience in establishing and refining Problem Management processes, tools, and metrics from the ground up.
• Ability to collaborate effectively with cross-functional teams, including Development, Operations, and Compliance, to drive continuous improvement and prevent recurrence of issues.
• Familiarity with managing remote teams and outsourcing arrangements, ensuring effective communication and coordination.
• Proficiency in stakeholder management, including engaging with senior leadership and regulatory bodies to provide transparency and drive accountability.
• Capability to thrive in a fast-paced and challenging environment, delivering tangible outcomes within a defined timeframe.
• Understanding of trading platforms and associated technologies, with a focus on optimising performance and minimising disruptions to operations.

Please Note: Successful candidates will undergo financial and criminal checks

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