Head Of Telecoms Service Strategy & Transition

Job Introduction

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that are helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!

Main Responsibilities

This role is strategic and extremely important part of our directorate as we aim to drive a significant step change as we move from an asset and technology platform based operation to a service platform organisation. You will lead the Telecom Service Strategy, engaging with the business leaders, including at an Executive level, managing ongoing service performance and service transition and installation activities across all Telecom’s infrastructure, including defining, leading and managing the performance and relationships with internal and external suppliers.

Working with C- suite level, and executive leaders, you will need to have extensive knowledge and experience of the telecoms industry demonstrating understanding of current and new technologies, process and methods for user adoption and overall service excellence.

You will need to not only have extensive experience in Telecoms Service Strategy but have demonstrable leadership and organisational skills, with experience of managing multidisciplined teams over a large geographic area.

You will be pioneering, curious and tenacious – earning respect and trust across the business by enabling the effective and reliable delivery of services in a large complex organisation meeting the needs of the business today and in the future using Digital, Data and tech.

partnering with our customers, ultimately helping senior leaders understand, explore and test technologies available today and in the future change to improve and innovate effectiveness for the operational railway.

To read more on what is required for this role, please see the attached job description.

The Ideal Candidate

Meet the essential criteria/ Apply today to join our team!

• Proven track record in managing Service Strategy, enabling the delivery of effective and reliable services in large and complex organisations.
• Detailed understanding and experience of Telecoms architecture and IP Technologies
• Demonstrable experience of successfully managing large budgets, as well as displaying commercial acumen and building successful commercial relationships with suppliers.
• Service Strategy leadership experience
• Professional qualification(s) such as Information Technology Infrastructure Library (ITIL) v3 or v4 Manager/Expert qualification.
• Demonstrable experience of working in organisations that have implemented Service Management frameworks for example ITIL.
• Strong leadership and organisational skills, with experience of managing multidisciplined teams over a large geographic area.
• Strong knowledge of IT technology and service management trends and the resulting implications for the wider business environment, with experience of applying this in a complex organisation.
• Understands, explains and able to present complex concepts in a simple and meaningful manner.
• Knowledge of key performance measures and practical experience of using these to drive performance improvement.
• Commercially and politically aware.
• Energetic and passionate about developing and operating processes that achieve outstanding results.
• Ability to effectively manage change and the implementation of new ideas to delivery.

Desirable

• Educated to degree level in a relevant discipline (e.g. Business Management, Computer Science) or equivalent demonstrable experience.
• ITIL Service Management accredited – Manager.

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

About The Company

We’re an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

✨ Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel.

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

❤ Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

Plus, more….

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Package Description

Vacancy type: Permanent, 35 hours per week, Hybrid working of 2/3 days in the office. We welcome applications from those seeking flexible or part time hours.

Location: There is flexibility on the office location for this role, you can be based from any of the below -

The Quadrant, Milton Keynes, London Enterprise House, Manchester Piccadilly Towers or Manchester Square One

Closing date: 9th April 2024

Band & Salary: Band 2C (£85,395 - £96,070)