Helpdesk Administrator

Helpdesk Administrator
Pertemps are currently recruiting for a Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working Monday to Friday. Once permanent you will be required to work 1 day every other weekend.
Responsibilities as a Helpdesk Administrator:
- Answering telephone calls and emails
- Logging queries on the companies CRM system
- Dealing with any live issues and investigating discrepancies
- Completing KPI trackers and performance reports
- Collate information and update business system
- Chase internal teams to find query resolutions
- Building and maintaining solid relationships with depots and customers
Requirements for this position:
- Previous experience in a customer facing role
- Confident speaking over the phone
- Analytical working approach
- Experience and knowledge of Microsoft packages
Working hours for this role are 9.30 - 18.00. Paying a hourly rate of £12.20 per hour
If you are interested in this Helpdesk Administrator position, please apply below with an up to date CV or give Jemma a call at the Pertemps Basingstoke branch