Address
Form of work
SalaryJA1348 - Helpdesk Administrator
Location – Petersfield, Hampshire
Type – Permanent Fulltime
Salary Up to £27K DOE
Overview:
We are currently recruiting for an experienced Helpdesk Administrator to join our clients Facilities Management business. The successful candidate will report to the Helpdesk Manger.
Job Overview:
- Ensure Clik system and client portals are updated efficiently to reflect new work requests and works carried out/job completion.
- Liaise with clients & contracts managers as required to ensure good communication on all aspects of the works required & undertaken including all relative documentation.
- Follow (and enhance) company procedures to ensure works are carried out in a competent efficient manner.
Responsibilities:
- Operation and updating of company software operating system Clik.
- Ensure Clients portals are updated on work status as required.
- To maintain and action all incoming emails to the Barden Helpdesk email box.
- To deal with incoming calls to helpdesk - taking messages for managers, providing updates, and raising reactive jobs.
- Liaise with clients, helpdesk, and contracts managers to ensure issues are dealt with in a timely manner.
- To compile and issue the engineers jobs packs including permits.
- Work with helpdesk team to manage reactive and planned works.
- Work with Engineer supervisors and engineers to ensure client satisfaction.
- To plan and oversee the day engineers.
- Undertake any other duties as requested by Line Manager
- Provide cover for other helpdesk roles as & when required.
- Planner, Sub-con administrator & PPM office
Skills & Experience:
Essential
- Good IT skills
- Good phone manner
- Good organisational skills
- GCSE passes in Maths and English or recognised equivalent.
- Experience in a similar role with a background in Facilities Management helpdesk and or administration.
Desirable
- NVQ Level 1-2 (Administration 4396) or recognised equivalent
- Experience with computerised PPM system and procedures.
All Training Provided on the Company and Client Systems
