Helpdesk Administrator - Siemens

EMCOR UK are looking for a Helpdesk Administrator to join their Siemens contract on a full time, permanent basis.

Hours: 08:00 - 17:00 with a 1 hour lunch break

Salary: £24,000 per annum

Address: Premier House, Tollgate, Chandler's Ford, Eastleigh SO533YE

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Job Purpose:
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.

Principal Accountabilities:

• Receive all visitors to the CEPR main reception in a professional manner
• Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
• Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
• Receive recorded and special deliveries and log and contact client before 10.00 am
• Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
• Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
• Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
• Set up of the conference rooms including all AV equipment
• Book meeting rooms, taxis, car hire and hospitality as directed.
• Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
• Assist management team as and when required with admin matters
• Provide all monthly billing reports to the Business Support Team
• Manage client exhibitions, mobile phones contract, copiers and internal accounts
• Manage emergency phone and tannoy system
• To be dressed in correct uniform at all times

Person Specification

• Customer focused

• Ability to communicate effectively

• Flexibility

• Team orientated

• Previous healthcare experience preferred