Helpdesk Support

We are looking for a talented HelpDesk Supportto join our industry-leading Tech team and help build a nimble, resilient model for a better future for food.

Technology is at the core of our operational model and to further our mission of leading a revolution in the food system. This would be an opportunity to work with and implement new technologies in our systems.

Our team is growing rapidly while maintaining a social and dynamic vibe.

RESPONSIBILITES

• From providing support on-site or over the phone to troubleshooting issues that arise with computers, printers, tablets, other devices or in-house systems
• Organising and maintaining inventory of all assets such as iPads, iMac, Windows Computers, Mac computers, Server room, spare devices and softwares
• Setting up assets for new or existing employees
• Travelling to all Natoora sites in London and outside the UK in the EU, AU and US if needed
• Keeping all assets up-to-date and secure
• Managing all users' accounts and requests such as Microsoft Office, Gmail, our internal system, etc
• Network infrastructure basics (cable termination, patch panel cabling, etc)

ABOUT YOU

Desired skills

• Interpersonal skills
• Basic knowledge of GCP or AWS
• Basic knowledge of networking (on-premise and cloud)
• Experience with Linux system administration
• Knowledge of IT Security
• Cybersecurity Essentials
• Software and hardware diagnosing experience
• Experience with operating systems such as Windows, MacOS, iOS, Linux
• Monitoring systems such as Grafana, Zabbix
• Basic understanding of Docker, Kubernetes

Ideal candidate

• IT Essential skills
• Tech-savvy / Tech-minded
• Infrastructure and Networking Proficiency
• Digital Literacy
• Technical Competence

PERKS

• Daily lunch made with the same seasonal produce we supply to chefs
• Natoora produce at a significant discount
• Your birthday off (once you've hit the 6-month mark)
• Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Send us your CV and tell us why you want to join the team.