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Form of work
SalaryJob Title: Hire Desk & Office Manager
Location: East London
Contract Details: Permanent, Full Time
Salary: £40,000 - £45,000 per year
About Our Client:
Our client is a leading organisation in the Plant Hire industry. They are dedicated to providing high-quality equipment and excellent customer service. As the Hire Desk & Office Manager, you will play a vital role in ensuring the smooth running of the hire desk function, customer satisfaction, and team performance.
Benefits & Perks:
Competitive salary package
Opportunities for professional development
Collaborative and supportive work environment
Exciting industry with growth potential
Responsibilities:
Lead and supervise a team of 5 staff members, providing guidance and support
Oversee the day-to-day operations of the hire desk, ensuring efficient coordination of equipment and resources
Maintain a high level of customer satisfaction by addressing inquiries and resolving issues
Efficiently allocate resources, manage inventory levels, and coordinate logistics to meet customer demands
Identify opportunities for process improvements and implement best practises
Collaborate with other departments to facilitate effective communication and coordination
Monitor and evaluate team performance, providing feedback and implementing improvement plans
Generate and analyse reports to assess key performance indicators and make data-driven decisions
Work towards reaching targets against measured KPIs
Essential (Knowledge, skills, qualifications, experience):
Advanced computer skills in MS Office and software packages
At least 5 years of management experience, leading and managing teams
Proven experience in managing KPIs and implementing change
Outstanding written and communication skills
Ability to solve problems and introduce change in a challenging environment
At least 5 years of experience dealing with customers in a blue-collar environment
Desirable (Knowledge, skills, qualifications, experience):
Background in Hire and Construction industry
Technologies:
MS Office
Software packages
How to apply:
If you are a motivated and customer-oriented professional with leadership skills, we would love to hear from you! Please submit your CV and a cover letter highlighting your relevant experience to the email address provided.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
