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SalaryAbout Sage Homes
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 12,000 new homes across affordable rent, Shared Ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About the role:
We are expanding our Homeownership team and have a brand new permanent role, we are seeking a Homeownership specialist who will be responsible for delivering a responsive and pro-active service to our new and existing Shared Ownership customers. As part of an expanding team, this role will allow you to shape the environment in which you work and grow your skills set and knowledge of the housing sector. The role covers a wide range of areas from issues and complaints through to property management, lease extensions, staircasing, arrears and re mortgage applications.
This role will be hybrid working from our Covent Garden office.
Key duties include:
- Provide a customer-focused service in relation to homeowner queries and issues in accordance with Sage Homes' service standards, principles, policies, and procedures, ensuring issues are dealt with appropriately and quickly.
- Administer contractual obligations with customers on behalf of Sage Homes, including leases and Shared Ownership rents.
- Welcome new residents to the service, including personal contact, ensuring any reasonable issues are resolved and their level of customer satisfaction is increased and maintained.
- Ensure properties are maintained in a good condition either by working with the appointed Managing Agent or by diagnosing, ordering and managing necessary repairs directly.
- Ensure communal areas and neighbourhoods are clean, safe and well maintained through liaison with the appointed Managing Agent.
- Manage and monitor a repairs budget ensuring you or an appointed Managing Agent work within financial regulations and get the best value from contractors.
- Collect rent and service charges and manage service charge accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate.
- Efficiently and accurately process staircasing, re-mortgage and lease extension applications ensuring RICS registered valuations are reflective of the current market value and premiums are accurately calculated.
About you
- Experience in leasehold and property management is essential.
- Experience in resales, staircasing, repairs and arrears is highly desirable.
- Organised and efficient.
- Self-driven, accountable and embrace change and opportunity.
- Have a strong work ethic and eagerness to learn and develop.
- Pro-active and take a creative approach to relationship-building and problem solving.
- Strong communicator.
- Decisive whilst working in a fast paced environment.
- Have a natural customer focus in all that you do.
- Able to display solid IT skills.
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
About the culture
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.
Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.
We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.
