Hotel Receptionist

Job Summary:
We are seeking a skilled and friendly Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests upon arrival and provide them with necessary information about the hotel and its amenities
- Check-in and check-out guests efficiently, ensuring accuracy in reservations and payment processing
- Answer phone calls and respond to guest inquiries in a professional and timely manner
- Assist guests with special requests, such as booking reservations for dining or local attractions
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Maintain a clean and organized front desk area, ensuring all supplies are stocked
- Collaborate with other hotel staff to ensure smooth operations and excellent guest service
- Process payments and maintain accurate records of financial transactions

Skills:
- Excellent multilingual communication skills, with fluency in [languages]
- Strong guest service orientation, with the ability to anticipate guest needs and provide personalized assistance
- Knowledge of hotel operations and hospitality industry practices
- Proficient in phone etiquette, with the ability to handle multiple calls simultaneously while maintaining professionalism
- Attention to detail and strong organizational skills to manage reservations, check-ins, and other administrative tasks
- Ability to remain calm under pressure and handle difficult situations with tact and diplomacy

Please note that all positions at our hotel are paid positions. We value our employees' contributions and offer competitive compensation packages along with opportunities for career growth within our organization. If you are passionate about delivering exceptional service in the hospitality industry, we encourage you to apply for this exciting opportunity.

Job Type: Part-time

Pay: £11.44-£12.00 per hour

Expected hours: 8 – 32 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Work Location: In person