Receptionist

The Copthorne Hotel Newcastle is are seeking an experienced Receptionist to provide a warm welcome, helpful and efficient service to guests (various shifts)

· Do you enjoy delivering excellent customer service?

· Do you enjoy helping people?

· Are you a great team player?

As Receptionist your key responsibilities include:

· Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times

· Being knowledgeable to promote the hotel and its facilities to guests, while dealing with guest queries/complaints promptly, referring to the Duty Manager, where appropriate

· Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard

· Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes

· Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue

· Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively

· To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.

We are keen to hear from applicants with the following:

· Previous experience in a quality hotel

· Excellent communications skills

· A positive, ‘can do’ attitude

· The ability to work well under pressure

· Excellent customer service skills

· Experience of using a Front Office Management system, e.g., Opera

· Ability to work on a rota basis, including weekend work. Typical shifts are 08:00-16:00 or 14:00-22:00, as the business requires

About the Hotel

Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveler. The hotel provides modern guest rooms which combine Standard, Club and Suite accommodation all of which have picturesque riverside views.

Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

· Cash Health Plan cover option

· Career development pathways and regular salary reviews

· Employee Discounted Accommodation and F&B discounts worldwide!

· Life Assurance, where applicable

· Apprenticeship/Placement/Training opportunities

· Meals Provided on Duty

· Social Events, Wellbeing and Team Activities

· Uniform

· Length of Service related holiday scheme

· Recommend a Friend Scheme, where eligible

… and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.

Job Types: Full-time, Part-time

Work Location: In person

Reference ID: NCL-CasRec