Hotel Receptionist

About us:

Haymarket Hub Hotel is perfectly located in the historic West End of the city. Providing compact, yet stylish rooms with perks such as free super-fast Wi-Fi and USB charging points. Our modern rooms are equipped with great quality products such as luxurious beds, power showers, TVs with Chromecast connectivity, luxury toiletries, air conditioning, and more, making it a perfect hotel in central Edinburgh. A part of The Edinburgh Collection, we have three sister properties in Edinburgh and one in London. Across the collection, we strive to provide an inclusive and supportive environment for new-coming and existing colleagues alike, and we are committed to the personal development of all team members.

We are currently closed to the public as a result of the Covid-19 pandemic, and we are operating exclusively as providers of temporary and emergency accommodation on the behalf of City of Edinburgh Council. We are looking for self-assured individuals to join our team to support the residents before returning to normal duties upon reopening. Our current contract gives us the opportunity to work alongside charity partners in providing a valuable service during a difficult time for the hospitality industry while honing our skills in a supported and supportive environment for our reopening to the public.

What we are looking for:

- Enthusiastic and friendly individual.
- Comfortable with the responsibility of all aspects of the hotel.
- A great team player.
- Previous hotel reception/front of house experience, experience working with homeless/vulnerable individuals or other relevant experience desirable but not essential.
- Conflict de-escalation skills desirable.

The ideal candidate will have excellent customer service skills, be able to work evenings, weekends and occasional overtime and be fluent in the English language. We are looking for a candidate comfortable with the responsibility of dealing with guest queries, emergency situations and looking after the property.

Overview of duties:

Customer Care

- Providing a warm and personalised welcome to guests.
- Responsible for the hotel and the safety of those within.
- Handling any guest complaints and/or remarks – independently or escalating where necessary.
- Answering phone calls and respond to guest queries.
- Following up any guest requests.

Administration and Auditing

- Ensuring that guest documentation at reception and in the lobby is available and up-to-date
- Handover on activities and incidents that occur and liaising with Heads of Department and Management team.

Hygiene / Personal safety / Environment

- Ensuring that the workplace remains clean and tidy and completes cleaning tasks
- Applying the hotel's security regulations (in case of fire, floorwalks, etc)

Perform other tasks as deemed necessary for the smooth operations of the hotel or instructed by the management team.

Additional duties once the hotel reopens:

- Responsible for the reception's cash holdings and for completing banking procedures
- Taking reservations as required over email and telephone and process reservations from our third-party agents.
- Preparing hot beverages and serving from café and bar

Specifics:

- Part-time contract available (24 hours p/w).

- Salary of £11.69 p/h.

- Permanent contract.

To apply, please provide a cover letter and CV.

Job Types: Part-time, Permanent

Pay: £11.69 per hour

Expected hours: 24 per week

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• Edinburgh EH12 5DR: reliably commute or plan to relocate before starting work (required)

Work Location: In person