Full Time Receptionist

A&O Edinburgh City is a vibrant and popular hostel located in the heart of Edinburgh. We provide a welcoming and affordable accommodation option for travelers from around the world. Our dedicated team of staff ensures that our guests have a memorable and enjoyable stay in this beautiful city.

Job Description:We are seeking a friendly, enthusiastic, and detail-oriented Hostel Receptionist to join our team in Edinburgh. As a Hostel Receptionist, you will be the face of our hostel, providing exceptional customer service to guests, assisting with their needs, and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, organisational abilities, and a passion for creating a welcoming atmosphere.

As the only Full-Time member on the team you will support the front office manager in their duties. Deputizing in their absence during holidays or days off.

Key Responsibilities:

Guest Check-In and Check-Out: Greet guests upon arrival, check them in efficiently, and provide all necessary information about their stay. Assist with check-out procedures, including processing payments and handling any inquiries.

Customer Service: Provide outstanding customer service by addressing guest queries, concerns, and requests promptly and courteously. Offer recommendations and information about local attractions, restaurants, and events.

Reservations: Manage hostel reservations, including booking, modifying, and canceling guest reservations both in person and over the phone. Ensure accurate and up-to-date room availability.

Front Desk Operations: Maintain a clean and organised reception area. Handle incoming calls, emails, and faxes. Keep records of guest accounts and transactions.

Safety and Security: Monitor guest access to the hostel and ensure that security procedures are followed. Address any security issues or emergencies as they arise.

Cash Handling: Accurately handle cash, credit card transactions, and receipts. Reconcile the daily cash drawer and report any discrepancies.

Collaboration: Collaborate with other hostel staff to ensure a smooth and efficient operation. Communicate effectively with housekeeping and maintenance teams to address guest needs.

Compliance: Ensure compliance with all hostel policies, procedures, and regulations. Adhere to health and safety standards and emergency protocols.

Requirements:

• Previous experience in a accommodation reception is required.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers and booking systems.
• Knowledge of Edinburgh's attractions, public transportation, and local services is a plus.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Training and development opportunities.
• A friendly and inclusive work environment.
• Employee discounts on hostel accommodations.
• Opportunities for career advancement within our hostel network.

If you are a friendly and energetic individual who enjoys meeting people from around the world and making their stay memorable, we invite you to apply for the Hostel Receptionist position at a&o Edinburgh City. Join our team and be a part of creating unforgettable experiences for travelers in one of the most beautiful cities in the world.

Must be available weekends

Job Type: Full-time

Pay: £23,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Sick pay

Supplemental pay types:

• Bonus scheme

Experience:

• Administrative experience: 1 year (preferred)
• accommodation reception: 1 year (required)

Language:

• English (required)

Work Location: In person