Housing Coordinator - Supported Accommodation

Hours: 37.5 hours per week

Contract: Permanent

Salary: £35,692 - £38,143 per annum

Location: Stoke Newington, London

Start date: June 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims, creating positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

This role leads PBHA’s Housing Team to provide a quality housing management service to tenants with additional tenancy sustainment needs, providing day to day supervision to other members of the team. The post holder will work from local offices, with access to PBHA’s main office in Haggerston where appropriate, however some of the work will be in tenants’ homes in the community. Necessary IT equipment will be issued to facilitate mobile working.

Aims of the post

The Housing Team provide work with vulnerable tenants, helping them to sustain their tenancy and participate in their community. The Housing Coordinator carries a small caseload, managing a team of Housing Officers.

Specific Responsibilities

Staff Resources

• Supervising staff and volunteers in line with PBHA policies and procedures.
• Performance management.

Tenancy Sustainment

• Identifying individual tenancy needs through assessment and an identified Housing Plan.
• Provide weekly housing management drop in's at PBHA’s hubs.
• Ensure tenants apply for benefits where eligible, signposting to information on how to maximise income.
• Record, monitor and resolve any breaches of tenancy agreement.
• Arrange viewings carrying out sign ups of occupancy agreements and assist in moving in/out process.
• Ensure tenants understand their rights and responsibilities in their occupancy agreements.
• Deal with complaints, nuisance and tenancy disputes efficiently.
• Carry out regular building inspections.
• Enforce conditions of tenancy that enable PBHA to undertake urgent work.
• Carry out H&S and fire check assessments, ensuring that follow up actions are completed.

Team Responsibilities

• Responsibility for authorising expenditure
• Involvement in the selection and induction of new workers and volunteers.
• Taking part in planning the team’s work and annual plan.
• Ensure that PBHA’s systems are accurately updated specifically in relation to contact with tenants and service users.

Customer focused services

• Participate in a rota to provide cover for emergency situations outside of regular working hours.
• Adhere to lone-working procedures.
• Act within the Professional Standards as set by the Chartered Institute of Housing.

Access Information

The post is based at our Hubs. The Kingsland Hub site has one level and is accessible to wheelchair users. Clossold and Isledon Hubs have step-only access. The role involves travel within Hackney and Islington and working in tenants' homes.

Role Requirements:

You are required to complete the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• Have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems.
• Have an understanding of the particular wellbeing needs of minority ethnic groups.
• Good computer literacy
• Experience of forging working relationships as part of a team and in partnership with external statutory and voluntary agencies.

The competencies required for the post are the ability to:

• Positively contribute and take initiative
• Be positive, resourceful and resilient
• Manage boundaries effectively, including awareness of limits of own competence, role and responsibilities
• Excellent communication skills, ensuring stakeholders are treated with respect and dignity and are not judged
• Effectively support PBHA’s tenants to progress to more independent accommodation
• Establish productive partnerships with internal and external stakeholders, ensuring project targets are met
• Organise work effectively
• Meet demanding targets in a difficult climate
• Be a self-starter

The successful candidate will need to be committed to:

• Improving quality and raising standards of service
• Enabling participants to become involved in the overall running of the project
• PBHA’s Diversity and Equal Opportunities policy
• Co-operative team working

It is desirable that the candidate will have:

• An understanding of peer support and the value of lived experience
• Supervisory experience
• A management qualification

PBHA offers in return:

• 26 days annual leave plus bank holidays, rising to 30 days with service
• Company pension scheme with employer matching up to 5% of contributions
• Agile working
• Eye care vouchers
• Cycle to work scheme
• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.