Housing Manager - Resident Services

We are working with an organisation providing a service within the social housing sector who are looking to recruit a Housing Manager - Resident Services on a permanent basis.

You will be joining at an exciting time in which the housing management function is being moved to the organisation, and a new team is being developed.

The Housing Manager will report to the Head of Housing services and will have responsibility for the Tenancy Management function including:

• Overseeing a portfolio of both PRS and Social tenants.
• Resident experience and engagement
• Managing relationships with freeholders and managing agents
• Overseeing the complaints process
• Promoting resident engagement
• Working with residents to ensure we take preventative and early intervention with Tenancy Sustainment.
• Line management of Lettings Coordinator and Resident Engagement Officer

Duties will include:

Tenancy Management

• providing comprehensive tenancy management services including voids and lettings; tenancy management, including nuisance and anti-social behaviour.
• Viewing for social tenants
• Onboarding new tenants
• Providing specific advice and support both in person, via telephone, email on areas relating to housing i.e. tenancy agreements, housing/tenancy support
• Identifying nuisance and anti-social behaviour and in the first instance make an attempt to address the issue and where appropriate work with relevant agencies.
• Responding to complaints, members’ enquiries and problems of service delivery
• Conduct property visits and carry out tenancy checks. collecting and maintaining up to date information about customers and any changing support needs.
• Investigate and manage abandoned properties.
• To manage decants including being point of contact for tenant liaison.
• To investigate and manage other key breaches of tenancy e.g sub-letting

• Identify the need for and promote tenant participation and community development initiatives.
• Organise and attend resident forums and events including evenings and occasionally at weekend
• To promote tenant and resident engagement in service delivery and decision making within the Association

Staff Management

• Providing direction, and support to direct reports and through them cultivate an effective, empowered, motivated and high performing workforce.
• Driving a strong performance culture across the business and implement mechanisms for reporting management information to relevant stakeholders

To apply for this position, we are looking for:

• A relevant housing/property qualification (highly desirable)
• Excellent knowledge of social housing regulation and an understanding of best practice and industry leading developments
• Experience of managing teams to develop and inspire teams to deliver objectives and targets .
• Experience of using Housing managing software
• Experience of working of working in a resident engagement or customer facing role.
• Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers.
• Experience of working with external partnership agencies

To apply for this position please submit your CV

TristoneNash is working as an employment agency on behalf of a client.