Housing Officer

Job Title:Housing Officer

Contract Type: Fixed term contract for 12 months

Salary: £32,002.39 (£33,634.59 is achieved after 12 months successful performance in the role) 

Working Hours: Full-Time 35 hours 

Working Pattern: Monday - Friday

Location: Based at Leicester office managing patch of around 500 properties that are spread across South Derbyshire/Leicestershire.  Due to geographically dispersed patch, must be prepared to travel to be on site regularly.  

For your application to be considered please attach a current CV and cover letter. 

Applications may close before the deadline, so please apply early to avoid disappointment.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.  

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. 

Working with us, you’ll enjoy: 

Competitive pay & generous pension  
28 days holidays plus bank holidays
Flexible working options available 
Investment in your learning, personal development and technology 
A wide range of benefits 

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.? 

Application Process:

If you share our values and are excited about making a significant impact as the Housing Officer, we encourage you to apply with your CV and cover letter.? 

We encourage you to apply even if you don't?meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.?? 

This role also falls under our Ethnic Diversity guaranteed?interview scheme. If you are Ethnically Diverse and demonstrate?you meet the minimum criteria?for the role you will be guaranteed an interview.?? 

The difference you will make as a Housing Officer
The principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an ‘Account Manager’, advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first.

About you

We are looking for someone to: 

Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.

 Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. 

Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. 

As an “Account Manager” for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal & external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies. Accountable for ‘patch profitability’, minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and...