Hr Associate - Askhr

What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical?
For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK’s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions.
It takes a special sort of person to work at AWE. What if that person was you?
AWE are currently recruiting for a HR Associate to work in the HR function within the AskHR team. This is a 12 month fixed term contract or internal secondment opportunity.
This HR Associate role is a maternity cover based in our AskHR team. AskHR are AWE’s HR support service to the business, we provide transactional admin support as well as interacting with our employees and stakeholders to provide a place to go for any queries or questions that can’t be resolved through self-service.
This is an ideal entry level role for someone with a strong administration background with an interest in gaining experience within a HR role.
Location - Reading / Basingstoke area
Salary - £22350 - £23500 (depending on your suitability and level of experience)
As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include:

• Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work)
• Consideration for flexible working arrangements so that your work may fit in with your lifestyle.
• Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training
• Employee Assistance Programme and Occupational Health Services
• A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution)
• Life Assurance
• Discounts - access to savings on a wide range of everyday spending
• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family
• A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site

You will be required to:

• Reviewing and triaging incoming cases on our query management platform
• Signposting our customers to helpful guidance and information documents
• Ensuring important documents are securely stored in our electronic personnel files
• Answering phone calls on our AskHR support line
• Responding to employment reference requests from external customers
• Providing high quality customer service (via telephone, email and face to face) and resolution of queries, adopting a culture of customer and service excellence
• Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player
• Ensure local work instructions are followed to maintain process compliance (with regard to legal, regulatory and internal requirements) and quality
• Ensure HR related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including supporting the archiving process
• Ensure the HR Information System is accurately updated and transactions are processed in a timely fashion

To be successful in this role you should have the following skills:

• Good standard of general education, with proven literacy and numeracy
• Customer service skills
• Excellent telephone manner
• Attention to detail and accuracy
• Working knowledge of MS Excel, Word, PowerPoint or a large ERP system
• Experience of working in a service orientated team delivering transactional / administrative tasks
• CIPD Level 3 would be desirable but by no means essential

This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.
The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time.
All candidates must be willing and able to apply for and maintain the correct security clearance for this role.
#LI-SW
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Please note that you must be a British Citizen to apply for a role with us.
Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.