We are currently looking for 2 x HR Operations Managers to join our client in Central Birmingham.
One role will be focusing on Contingent Workforce, the other HR Systems
Location: Birmingham City Centre. 2 days per week in office
Duration: 3 months initially
IR35: Inside IR35
Interview process: 1 stage 
 
Both role will will be responsible for ensuring members of respective teams meet SLAs and targets and that sickness/absence processes are followed etc.
Responsibilities include:
- Ability to establish a demand capture, prioritisation, and delivery framework
- Ensuring self and team resources are following clearly defined processes delivering answers to queries and services in line with defined SLAs
- To act as a point of escalation for complex queries and requests received by the team, ensuring they are either resolved or managed appropriately
- Supporting projects being delivered, ensuring team resources are correctly managed
- Ability to manage conflicting priorities, allocating resource effectively to meet demands
- Experience of working to deliver change relating to technology, ways of working and processes
Experienced Required
- 5-10 years of experience leading teams working within an SLA based environment
- Prior experience of working to performance and absence management processes
- Experience of implementing new initiatives and leading process and people change
- Very strong communication skills, handling escalations and co-ordinating issue resolution
- Ability to establish effective working relationships and credibility with a wide range of stakeholders
- Maintains a calm and effective approach when dealing with difficult situations
Desirable skills
- Experience working within a HR Shared Service Centre or Contact Centre Environment
- Prior experience working with IT ticketing systems and other HR technologies including SAP HR
If you are interested and looking for your next role, please apply with a copy of your CV.