Hr Service Centre Advisor - Transactions ( Ftc)

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises-our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?
CLOSING DATE - SUNDAY 10TH MARCH
Please Note - This is an Interim Contract until 31st Jan 2025
Summary
This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates.
Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team.
You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard.
Key Responsibilities
Service Delivery
• Log and manage cases in the HR case management system
• Complete system-based HR transactions against Service Level Agreements
• Help, support and resolve all queries from emails, face to face or telephone calls
• Provide consistent and expert advice in line with HR policies and country legislation
• Create and issue contracts and letters as and when required
• Ensure audit compliance is met with any transaction you process
• Under the leadership of the HRSC Manager and Senior Advisors, prioritise transactions in line with Service Level Agreements and Customer needs
• Manage and maintain accuracy in all your correspondence
• Ensure you remain up to date with HRSC processes and procedures
• Identify opportunities for process improvement and make the process improvement manager aware of any issues
• Work on improvements with the HR Service Centre Manager
Other
• Support other areas of the HRSC with calls and emails in peak periods
• Ensure the materials used to support the processes are up to date
• Attend Training and upskill sessions delivered by the HRSC Manager
• Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems
Key Skills, Knowledge & Experience
• Customer focused
• Able to work to tight deadlines
• Accuracy is critical in this role
• Attention to detail is essential
Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.
We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It's our way of empowering you to make your career here.