Hr Service Improvement Specialist

About the role

We have an exciting opportunity for a HR Service Improvement Specialist to join the Guinness Team. This is a full time, fixed term contract to cover Maternity Leave for a minimum of 12 months, based in our Oldham, Bower House office. We are currently working to a hybrid working style, working 2 days per week in the office and 3 from home. As such, it is a requirement for candidates to be able to work 2 days per week from either location mentioned above.

The overall purpose of the role is to lead on Service Improvement activity across HR Services with particular focus of maximising the efficiency and functionality of Oracle HR, maintaining accurate data, developing process improvements and providing clear and up-to-date guidance materials.

What we're looking for

We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You'll be able to demonstrate:

Essential:

• Good generalist HR knowledge and experience, including a good understanding of UK Employment Law and HR best practice.
• Experience of developing and implementing process and system improvements in a service delivery environment.
• Experience of delivering high levels customer service excellence.
• Experience of leading, managing and motivating teams.
• Proven experience of working to deadlines with the ability to prioritise effectively.
• Demonstrates pragmatic thinking and approach.
• Able to use data and analyse complex information to develop appropriate solutions or recommendations.
• Excellent oral and written communications and strong presentation skills.
• Excellent knowledge of Microsoft Office, including Excel and PowerPoint.
• Demonstrates the Guinness Behaviours.

Desirable:

• Experience leading process improvement using lean six sigma methodology.
• Experience of change management.
• Experience of working with Oracle HCM systems

Qualifications:

Essential:

• Educated to Level 3 (A-Level or equivalent) or higher.

Desirable:

• Lean Six Sigma OR willingness to work towards

INDTGP

About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.