Ict Technician

Working With Us
At Harris Clapham Sixth Form we want our students to be hugely ambitious, to dream bigger and to realise their aspirations, with the help of great teaching, a rigorous curriculum and a fantastic extra-curricular offer that broadens horizons and sparks curiosity.
We are a community who work together for the greater good of our academy; there is a culture of mutual respect and kindness between staff and students.
Our academy is brand new and benefits from being a state-of-the-art building. It has been especially designed to deliver a Sixth Form education, including an emphasis on science, technology, engineering and mathematics-related subjects.
Main Areas of Responsibility
Your responsibilities will include:
Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
Ensuring that all incidents and service requests are logged appropriately
Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
Ensuring that Academy incidents and service requests are resolved within the target resolution time
Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
Installing, configuring and maintaining computer peripheral equipment
Installing and testing new software and software updates and upgrades
Installing, configuring and maintaining VoIP telephones
Familiarising yourself with the network infrastructure and associated documentation
Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices
Administering Active Directory user login accounts
Managing Active Directory Distribution and Security groups within the Academy
With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
Delivering the IT support service in accordance with ITIL and HarrisNET principles.
Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
Updating and maintaining the IT assets in both locations as listed in the CMDB
What We are Looking For
We would like to hear from you if you have:
Good verbal and written communication skills
The ability to self-manage, organise, and prioritise tasks and work under pressure
A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
Flexibility and adaptability
Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
A minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector
Recent experience of working in an on-site IT based, Customer Service environment
Proven experience of supporting Microsoft products
Proven experience of managing Active Directory user accounts
Recent experience of supporting Apple products
Recent experience of supporting Windows 10 PCs, laptops and tablets
For a full job description and person specification, please download the Job Pack.
Applying for this Position
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.