IDAM Operations Manager

IDAM Operations Manager

About The University of Manchester

The University of Manchester has a rich heritage of discovery, social change and a pioneering spirit, which has been at the heart of what we do since 1824. When you join our University, you become part of a truly diverse and global community of staff, students and alumni all focused on ensuring that we are recognised for the excellence of our people, research, learning and innovation, and for the benefits we bring to society.

The University is a world-leading research and teaching institution with a wide range of IT systems and platforms serving more than 75,000 stakeholders worldwide.

About the role

The Identity and Access (IDAM) Manager is responsible for planning resources; scheduling work; monitoring progress against timescales; anticipating and avoiding potential incidents; and responding to issues and requests raised by stakeholders.  The key objectives for the post are to provide a stable access management service; diagnose and respond quickly to resolve IT failures; and identify ways to continually improve the IDAM service to achieve enhanced security and better value for the University.  The IDAM Operations Manager will also work closely with the Head of IDAM to coordinate the delivery of new or changed services into the day-to-day operations of the team.

The IDAM Operations Manager is accountable for the optimal performance of the team.  The post holder will ensure the team are motivated, clear on their objectives, focused on continuous improvement and empowered to find creative solutions that will add value to the service.

The person

You’ll have significant experience of leading and managing a team, as well as experience of developing and sustaining a high-performance culture.  You will possess demonstrable experience of working with IDAM governance, challenges, best practices, and tooling. You will need to be knowledgeable about IDAM concepts, e.g., lifecycle and governance; role-based access control; user provisioning; self-service management; password management; single sign-on, etc0. You will be able to demonstrate an understanding and knowledge of emerging trends in IDAM technologies and service management.  In addition, you will possess extensive experience managing key stakeholder relationships between suppliers, procurement, ITS colleagues and other third parties.

What can you expect in return 
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:  

• Generous annual leave allowance, including Christmas/New Year closure and Bank Holidays 
• Pension scheme membership to provide benefits for you and your family 
• Well-being programme with counselling, fitness and leading sports facilities 
• Learning and development opportunities 
• Season ticket loans for public transport 
• Cycle to Work Scheme 
• Workplace nursery scheme 
• Staff recognition schemes 
• Staff discounts on a range of products and services including travel and high street savings. 

In fact, there are so many benefits available you can see more of them by clicking here. 

The closing date for applications is 24 January 2024. 

Hays Technology is acting as an employment advisor to The University of Manchester.   

Applications should consist of: 

• An up-to-date CV 
• A covering letter, detailing why you feel you are a suitable candidate for the post, your motivations for applying and why you want to work for the University of Manchester 
• All candidates applying will need to complete an Equal Opportunities Monitoring Form. This will assist us in monitoring selection decisions to assess whether equality of opportunity is being achieved. Information collated from the Equal Opportunities Monitoring Form will not be used as part of the selection process and will be treated as strictly confidential. 

Completed applications should be submitted through the Hays recruitment microsite: https://microcontrib.hays.com/web/manchester-university/  

As an equal opportunity employer, we welcome applicants from all sections of the community regardless of gender, ethnicity, disability or sexual orientation. As Black, Asian and minority ethnic candidates are currently under-represented at this level at the University, we would particularly welcome applications from individuals in minority ethnic groups. All appointments will be made on merit. 

The University is positive about hybrid and flexible working. Blended working arrangements may be considered.