Independent Living Officer

Independent Living Officer  

Salary £38,378  

Location Manchester - Agile  

Permanent, Full Time, 35 hours per a week    

Closing date: 12th April 2024 

Support our communities. See the difference you can make in our city.     

At One Manchester we’re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability.       

We’re looking for an Independent Living Officer to join our Customers & Communities department.   

You’ll proactively lead the delivery of a customer focused service across our Independent Living portfolio, delivering high-quality housing, tenancy management and support services. Working pro-actively with customers and partners (internal and external) you will help to create sustainable and thriving Independent Living communities, customer independence and deliver an exceptional ‘first point of contact resolution’ customer experience.      

Ensure the safety, wellbeing and safeguarding of customers is effectively managed, maintaining regular contact with customers and ensuring all actions are implemented in accordance with policies and procedures and in support of key performance indicators as determined.   

Innovation and the ability to work autonomously in the delivery of Independent Living services is encouraged, with a solution focused approach to overcome challenges and contribute to thriving communities.     

What we’re looking for:     

• Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy management and related services.   

• Understanding and experience of delivering  effective scheme and tenancy management  

• Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties and schemes.   

• Responsive to individual circumstances and able to adapt your approach to meet customer needs.   

• Experience of creating person centred support plans with customers, supporting actions and regular review to assist customers to thrive  

• Customer focused with a desire to provide services to a high standard and experience of delivering successful Customer Involvement approaches to ensure high levels of customer involvement.   

• Experience of working collaboratively building successful working relationships with key stakeholders and partners to achieve strong community and neighbourhood regeneration.   

• Demonstrable experience of Safeguarding; raising concerns through policies and procedures, making thorough referrals, attending and contributing to case reviews and monitoring of outcomes, escalating as appropriate.   

• IT literacy and experience of harnessing advances in technology.   

• Willingness to undertake professional qualifications and personal development related to the role     

Due to the nature of the role, you must be willing to work flexibly to meet the needs of the service and the wider business, including participating in an out of hours rota for bank holidays and Christmas cover.   

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives.  We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.     

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'.  This means that we aim to interview at least one ethnically diverse candidate for all roles.  We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. 

One Manchester strives for equality, diversity and inclusion in all that we do.  We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.     

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.