Inform Help Desk Officer

InForm Help Desk Officer

We have an exciting opportunity for a Help Desk Officer to play a vital role in providing support at the East Sussex Floating Support Service (ESFSS).

If you have the right skills and want to work for a people-led organisation whose mission and values is to inspire change across Sussex, then apply today!

This role offers hybrid working.

Position:InForm Help Desk Officer

Location: Polegate/hybrid (2 home/3 office)

Salary: GBP25,529 per annum

Hours: 37 hours per week (Monday Friday)

Contract: Permanent

Closing Date: 4 July 2024

About the Role

The Help Desk Officer will provide technical support and assistance to the ESFSS team, ensuring smooth day-to-day operation of the InForm (Salesforce) system. The Help Desk Officer will support system users to utilise InForm software confidently, efficiently, and effectively.

You will be responsible for the day-to-day management of the InForm client database, train new users and provide technical support and will produce reports, manipulate and analyse data and present findings in a meaningful way to a variety of audiences.

The current case management database software is InForm. InForm is a Salesforce platform designed by Homeless Link.

Key Responsibilities:

• Provide day-to-day technical support for InForm software.
• Provide inductions and training for all users of InForm software.
• Ensure data accuracy and integrity across all systems and reports.
• Create guidance and support documentation for users of InForm software.
• Conduct data analysis and provide insights into data for a variety of audiences.

About You

To be successful in the role of Help Desk Officer you will need to have great communication skills and be committed to the values of the organisation.

Some of the key skills and experience you will need to bring with you include:

• Experience of using a cloud-based Client Recording Management Systems. (Experience of InForm or Salesforce software is advantageous).
• Experience of creating reports using Excel solutions including macros, pivot tables and formulas ( if and or statements).
• Experience of delivering training on systems to users.
• Intermediate/Advanced use of Microsoft packages especially Excel.
• Excellent verbal and written communication skills to express information in a user-friendly and concise manner to a variety of audiences. Including the creation of How To support guides.

In Return

In recognition of the commitment to staff, the organisation has been awarded Gold Accreditation from Investors in People and are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• 5.5% stakeholder pension scheme and life assurance scheme
• Medical cash plan with Medicash
• Access to BHT Learning & Development platform
• Free and confidential employee assistance helpline for both personal and work-related concerns
• Cycle-to-work scheme
• Free new starter 28-day Network Saver Brighton bus pass
• Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
• The opportunity to participate in well-being and fundraising activities throughout the year

The organisation is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. They are committed to encouraging equality, equity, inclusion, and diversity within the workplace.

You may be interested in this role if you have experience in the following roles IT Help Desk, Help Desk, Support Help Desk, IT Officer, IT Help Desk Officer, Help Desk Officer, Support Help Desk Officer, IT Advisor, IT Help Desk Advisor, Help Desk Advisor, Support Help Desk Advisor, CRM Help Desk Advisor, CRM Support Officer, CRM Support Advisor.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.