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Form of work
SalaryBTP is the national police force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing. As a HR Service Desk Support Officer, you will provide general People administrative support to the People Services Centre, carrying out transactional duties across the force and answering routine People related queries over the phone and email.
As a HR Service Desk Support Officer, you will be required to:
- Carry out People Service Centre transactional processing duties related to employee records, resignations, personal change details, sickness absence entries, accident reports, maternity leave etc. and handle routine queries from BTP staff and third party individuals.
- Carry out a range of duties to maintain and support the People Service Desk administration processes and procedures to all required standards.
- As directed by the People Service Desk Team Leader, maintain up to date and complete records and information as required by BTP People Department so that People management can be delivered properly and regulatory compliance is achieved.
- Troubleshoot any routine clerical or administrative problems that occur in the day to day work, seeking guidance and input from the People Service Desk Team Leader.
- As directed assemble the required routine and ad hoc reporting information into the required formats to standards of accuracy and timeliness.
The successful candidate will be required to evidence the following skills/experience:
- Demonstrable People clerical/administrative experience in a shared service/customer contact centre environment.
- Demonstrable experience in working with a variety of relevant IT systems and databases.
- Ability to work unsupervised, prioritise and remain calm, generating high quality work whilst under pressure to deliver against tight timescales.
- Attention to detail.
- Awareness of the workings of a People department and familiarity with its overall services.
In return for your experience, we can offer you:
- £26,098.99 per annum
- Yearly base salary increments
- Working from home allowance available to purchase suitable equipment for blended & home working
- 28 days annual leave plus bank holidays
- Flexible agile working approach
- Family friendly policies including up to 26 weeks paid maternity and adoption leave
- Bespoke benefits platform and access to Blue Light Card
- Development opportunities including fully funded apprenticeships
- Employee assistance programme and dedicated wellbeing hub
- Excellent pension scheme
At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As 'One BTP' across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.
For more information on Positive Action please click here or email the team on PART-Recruitment@btp.police.uk
If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: RecruitmentTeam@btp.police.uk . If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.
In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.
BTP GPP Police Staff Pension Scheme is administered byRoyal London and this is a group personal pension plan which is available to all police staff. It's a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.
Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.
