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SalaryAs an Infrastructure Solutions Specialist, you will play a pivotal role in ensuring the smooth daily operation of our client's businesses by accurately and efficiently meeting their client's requirements. You will act as a technical lead, designing technical solutions, delivering projects, and fulfilling service requests using your extensive technical knowledge and experience.
Responsibilities:
- Work as a technically experienced and knowledgeable member of the Infrastructure Team.
- Provide prompt, accurate, and consistent communication to colleagues and clients.
- Assess and comprehensively document current systems and infrastructure.
- Investigate, diagnose, and resolve technical incidents, escalating appropriately within the team for collaboration where necessary.
- Guide and support colleagues through mentoring, coaching, and documentation creation.
- Continuously improve knowledge across various software and hardware technologies.
- Liaise with third-party support for ticket resolution as appropriate.
- Collaborate with our Sales team to propose improvements to client infrastructures/systems.
- Proactively research new IT technologies for innovation and best practices.
- Travel to client sites across the UK to lead technical installation, implementation, and delivery of projects.
Essential Criteria:
Education/Qualifications:
- Relevant IT qualification (e.g., NVQ, Diploma, or Degree).
- MCSA Windows Server 2016-22 or equivalent.
- MTA: Networking, Security, and Windows Server Administrator Fundamental.
- Microsoft Certified: Azure Fundamentals.
Desirable Criteria:
- Microsoft 365 Certified: Modern Desktop Administrator Associate.
- Microsoft 365 Certified: Fundamentals or equivalent.
- Microsoft Exchange qualifications.
Experience/Skills:
- Working knowledge of various IT systems, including Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, and Active Directory & Windows Operating Systems.
- Strong understanding of IT Networking principles.
- Experience managing Firewall technologies, virtualization technologies, and cloud technologies.
- Proficiency in Microsoft 365 technologies, backup/disaster recovery solutions, and Endpoint Security and Management.
- Previous experience working with a variety of clients across multiple industries.
- Ability to make decisions, prioritize, and proactively problem-solve.
- Understanding of GDPR principles and Cyber Security.
- Holder of a full, clean driving license.
Interested? Please Click Apply Now!
Infrastructure Solutions Specialist - Cambridge
