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Form of work
SalaryInsurance Customer Service Advisor
Location: Cheltenham (Hybrid)
Package: Negotiable + Benefits
Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team.
Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer.
We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines.
The day to day:
- Responding to all incoming enquiries quickly and efficiently
- Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner
- Accurate and timely processing of documentation
- Maintain the customer databases
- Ensure information held is correct and up-to-date
- Renewal of existing business
- Take renewal instructions from customers when received
- Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required
The rewards:
- A client first environment where the team works together for a common outcome
- Hybrid working after training - 2 days per week in the office
- A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.)
- Ongoing training and development
About you:
- Previous experience in customer-focused roles, ideally within the general insurance industry
- Foundation Insurance Test (FIT) - qualified
- Professional, proactive, positive and "can-do" attitude
- Excellent communication skills, both verbal and written
- Proficient in the use of MS Word, Outlook, Teams and Excel
For more information please apply online or contact Dan Hurley.
