Internal Sales Executive

We are a successful and growing business looking for an outbound sales exec to create & manage relationships with key customers.

We provide office furniture, printed goods, managed print services and office stationery as well as workwear and managed services.

This is an office based (Normanton - West Yorkshire) Full-Time position 

We are seeking a proactive and talented Telesales Executive to join our dynamic Telesales team in Normanton

Your role will be vital in driving the growth of our organization, leveraging our extensive range of products and services.

Your primary responsibility will be identifying, cultivating, and managing new business opportunities, alongside managing and growing existing accounts

Role Responsibilities:

1. New Business Development: Identify and pursue new sales opportunities on the phone, networking within your customer base, and utilising social media platforms.

Your goal is to identify prospective customers that fit the parameters set out by the Company, understand their needs, and articulate how our products and services can address their challenges, leading to long term partnerships

2. Account Management: Develop and nurture relationships with existing clients.

This includes anticipating future needs, suggesting solutions, and building relationships of trust. Moreover, you will be responsible for cross-selling and up-selling our extensive range of products and services.

3. Activity and productivity: You will be required to engage with your prospective clients and existing customers on a regular basis to ensure a continuous stream of new client acquisitions, high retention rates within customer portfolio and profitable growth of existing accounts

4. Effective Communication: You will be required to communicate with customers through various channels, such as phone, email, and live chat, with clarity, courtesy, and professionalism.

5. Internal Networking and Collaboration: Establish strong internal relationships with key stakeholders, including customer services, marketing, and product specialist teams, to provide comprehensive support to customers and share valuable feedback.

6. Product Knowledge: Your role requires you to become a product expert in our line of products and services.

With an in-depth understanding of the features, benefits, and potential applications of our products and services, you will be able to provide accurate and compelling information to existing and potential clients, as well as solve any issues or concerns they may have

7. Negotiation: Utilising your strong negotiation skills, you will work on pricing agreements, clearly communicating Company’s terms of sale. Your role will be pivotal in closing deals, ensuring client satisfaction, and maximising our profitability

8. Record Keeping: Using Company’s CRM system, you will keep accurate record of all interactions with customers and prospective clients, updating customer contact information and making note of all business growth opportunities and their progress from engagement to close. You will use this data to forecast future sales and identify growth opportunities

PERSON SPECIFICATION

Essential

• Professional and confident communication skills
• Minimum 1 years’ experience in sales or a customer service role
• Motivated and organised with a drive to achieve and exceed daily/weekly/monthly targets
• Excellent negotiation skills
• Ability to learn about products and services and discuss them with customers
• Excellent time management skills and ability to work to set standards and tight deadlines
• Competency in using standard Microsoft packages
• Ability to work calmly within a busy sales environment and able to handle rejection
• Ability to work effectively with customers and colleagues at all levels

Desirable

• Prior experience in our industry
• Proven track record of exceeding sales targets
• Previous experience of working with customer record management systems (CRM)

If you are looking to continue your career in a sales role in a welcoming and friendly business then please send your cv through now.