It & Data Assistant

We are looking for a brilliant graduate with proven experience in CRM management to join our growing team as an IT & Data Assistant. You will have excellent stakeholder management skills and a natural curiosity for process and system improvement. Ideally you will be someone that also likes telling a story with data and to help inform business decisions.
Based near Blackfriars, this role is hybrid with a salary range of £26K - £30K per annum based on experience.
Job Purpose:
As an IT & Data Assistant, you will support the Head of IT & Data in supporting the technological and analytic solutions of the business. Tasks will vary from assisting with administrative tasks to supporting staff with their IT & Data requirements and troubleshooting.
Key Responsibilities and Accountabilities:

• Manage and supporting the organisation’s database (Dynamics365) in line with Data Protection legislation
  
  • Data management - activating and ensuring stakeholder records are kept up to date
  • Setup and running of reports and dashboards and provision of statistics as required
  • Import and export of data and creation/deletion of records as appropriate
  • Synchronisation of data with other systems e.g. email platform, career development platform
  • Manage the Data Management mailbox
  • Provide database and record keeping support
  • Research, collect, organise and update data as required
  • Administer data requests from the organisation
  • Check databases for changes and errors and to make corrections, as needed
  • Liaise with various departments regarding data requirements
• Take responsibility for company data outside Dynamics, and champion data unification.
• Ensure all company data processes are in line with data protection and privacy policies, principles and good practice.
• Keep up to date with developments in data protection and privacy landscape
• Contribute to ongoing platforms improvement and development work (CRM, ESP, website, etc), project managing improvements and upgrades to CRM and other systems as appropriate.
• Responsibility for building the company database of contacts with new and potential customers using online methods and by telephone
• Manage data collection forms and the collected data on applicable platforms including events platforms, company website(s), research platforms and other platforms where company data is collected or distributed
• Any other ad hoc responsibility that is appropriate to the role and which may come up due to business requirements
• Supporting the organisation with general support for the IT function:
  
  • Manage the IT request mailbox
  • Troubleshooting IT issues and provide solutions and fixes
  • Liaising with IT service provider to raise tickets and to track progress to completion
  • End to end management of IT ticket portal
• Manage and logging office hardware
• Day to day department administration

Qualifications, Skills and Experience:

• A strong administration background
• Previous experience of working with multiple stakeholders and multitasking
• Educated to degree level, or equivalent experience.
• Good telephone manner.
• Analytical and problem-solving mindset.
• Database, CRM knowledge, MS Dynamics particularly desirable.
• Sound understanding of current and future data protection and privacy landscape
• Experience of researching external sources for new contacts for the business

Key Competencies:

• Demonstrable analytical skills
• Problem-solving skills
• A team player with strong work initiative and great interpersonal skills
• Exceptional customer service skills
• Exceptional attention to detail
• Strong numerical competency
• Outstanding MS Excel skills
• Ability to analyse and interpret complex information
• Ability to understand, follow and improve processes
• Good written and verbal communication skills
• Excellent organisational, administrative and time management skills