AddressAre you a skilled IT First or Second Line Engineer?
Do you enjoy fixing software and hardware issues?
Do you have an excellent working knowledge of operating systems and an understanding of networking?
Interested? We thought you would be!
This is a permanent full-time role. Primarily working from home with client visits 2-3 times a week across the UK.
ASK4 is growing, expanding our services, and reaching new territories, and we are looking for motivated and dedicated individuals to help us reach our ambitious goals. Thanks to new investment we are recruiting to help support the company’s growth as well as maintain the high level of service that ASK4 is renowned for.
As ASK4’s newest Midlands Field Engineer you will work alongside our team of second-line engineers and IT project Consultants to plan and carry out IT installations at ASK4 client sites, you will complete regular service updates and support as well as complete ad-hoc or emergency fixes.
What you’ll be doing:
- Attend site-based project meetings with ASK4 colleagues and clients/contractors as required to assist with project work. You will primarily work with clients across the West Midlands / Midlands area.
- Manage your diary and schedule.
- Assist with and prepare installation documentation, including risk assessments and client notes. Keeping records up to date.
- Support sub-contracted installation teams during installation of cabling or specialist IT fit-out, as well as data networking and telecoms equipment.
- Carrying out testing and commissioning of equipment and services.
- Attending pre-scheduled clinics, around the UK as required, to provide IT support services and break/fix services to clients and their teams as required.
- Liaise with the Service Desk to ensure that tickets that can be completed on-site by a Field Presence are completed whilst attending on-site.
- Providing feedback to clients during the clinics, logging all work and ticketing as required.
- Attending sites, often at short notice or also when pre-planned, to provide site IT support to the clients for break/fix or planned delivery work
- This may include rolling out new hardware on site, and managing the expectations of clients whilst liaising with the Hardware Engineers and Service Desk at HQ
- Providing additional support to 2nd Line and IT Project Consultants when on site as required, both remotely and in person.
- When not on Field visits, providing support to clients remotely.
- Logging of tickets, ticket resolution, support to 2nd and 1st line teams, and preparing hardware for site visits.
- Accurate note taking, ticket logging, and aiding the Service Desk with technical support with whatever is required to best serve the clients and support colleagues.
Our ideal candidate will:
- Have the ability to engage with colleagues and clients on IT issues at a networking and server/domain level.
- Have IT/Networking/Telecoms experience.
- Be able to build strong working relationships with clients.
- Have experience Managing/liaising with suppliers.
- Be able to manage conflicting priorities.
- Have IT experience in the following areas: Networking, Domain and Server, Office 365, hardware build/repair, Wifi and connectivity, and phone systems.
- Be Process oriented, Passionate, ambitious and conscientious.
- Be Flexible to accommodate peaks in workload and the potential need to travel further afield.
- Flexibility to work away from home for extended periods.
- A Full Clean Driving license is essential for this role.
Job Types: Full-time, Permanent
Salary: £30,000.00-£33,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Birmingham, B2 4RS
