It Field Engineer

Up to GBP40,000 per annum subject to skills plus bonus
Company Car included
Covering South/West London
Ref: VA1532
Benefits
Competitive salary
29 days holiday including public holidays plus additional days with service
Pension contributions
GBP1,000 recommend a technician bonus incentive
Enhanced maternity, paternity & adoption pay
Enhanced sick pay
Talk to us about flexible working
VIP Awards colleague recognition scheme
Health cash plan claim back medical costs, same day doctors' appointments, high street discounts
Steer Academy provides accredited ongoing training paid for by the business
Opportunities for career progression
About the Job
You will be responsible for overseeing and supervising sites within your region, providing support for the users, making procurement recommendations, liaising with 3rd party providers and assisting in site & systems administration. You will represent the business across an allocated number of sites, with flexibility to cover other regions for absence or project-related work, ensuring department IT & Systems are managed in an effective manner, utilising data analysis and KPIs.
As an expert in your field, you will be responsible for but not limited to:
Ensure performance is maintained, adhering to Key Performance Indicators and Service Level Agreements to maximise customer satisfaction.
To achieve and maintain a high level of technical expertise, including system failure diagnosis, repair and installation work across the current range of products supported.
To assist and oversee larger installation and service calls in conjunction with the wider team
Strive to maintain high levels of first-time fixes within your region, by having an in-depth knowledge of products, and logical fault-finding techniques
Ensure strategic aims of the business are delivered into real plans for delivery.To have excellent organisational, communication and customer facing skills.
This role will require regular travel throughout your assigned region, which will require overnight stays as and when required.
About You
You will have significant experience in MS365 and Azure, VoIP deployment and project management, as well as customer awareness and knowledge of the Automotive industry.
You must be able to plan and deliver multiple tasks simultaneously, effectively organise workload and have demonstratable verbal and written communication skills. You will need to be a team player who is influential and builds good working relationships across all functions, can deliver a clear, yet detailed message and have flexibility, integrity and problem-solving skills to be successful in this role.
You will be educated to a GCSE level or equivalent, have a good working knowledge of PCs, printers communication equipment and networking, knowledge of Microsoft Products incl Word, Excel, PowerPoint, Teams and SharePoint.
Ideally you will have MS365 and MS Azure, Prince2 and/or CCNA however this is not essential.
About Us
Steer Automotive Group is an award-winning company with over 30 years of knowledge and expertise within the vehicle body repair sector. Having originated in the Midlands, the business is expanding rapidly through organic growth and acquisition throughout the UK and is now one of the largest Accident Repair Centre Groups in the UK.
Any business is all about the people within it and we want to be the best. Our aim is to be the repairer of choice for our clients, their customers, and colleagues within the industry. Our mission is to be the best in the industry, so we are now looking for qualified people to come and work for us. If you want to be part of this dynamic and rapidly growing business, then please get in touch.
We are dynamic in our approach and geared to completing outstanding repairs, by combining the latest techniques and most effective technology with delivering excellent customer service. We ensure that our customers are at the heart of what we do.
Whether it is minor car park damage or a road traffic accident our repair centres provide a range of services that use modern repair methods to put your vehicle back to its pre-accident condition, ensuring we repair every vehicle with utmost pride and care.
Our job applicant privacy notice can be found on our website Steer Automotive.