It Field Service Engineer

IT Field Service Engineer

Bristol

£35,000 & Car Allowance & Bonus

We are excited to be recruiting an IT Field Support Engineer be based from our Bristol office. This is a newly created position as part of our continued investment in technology and provides the opportunity to join a growing team, allowing collaborative working as well as having the chance to mentor members with all thing’s automation for our organisation. This will enable us to continue to innovate within our sector and support our mission to provide high quality services to our customers and improve the communities in which we operate.

IT Field Service Engineer key responsibilities

• Support an effective IT service desk function through the recording, classification, allocation and ownership of all internal IT incidents and service requests
• To liaise with internal and external resources as required, to manage incidents and service requests through to resolution
• Provide remote and on-site support to IT users and mobile operational teams (networking, desktops, laptops, smart phones, tablets etc)
• Identify and provide opportunities for end-user training
• Support the IT manager in creating and maintaining IT Service Management and asset management documentation
• Pro-actively monitor key systems and IT Infrastructure
• To provide general support to the IT department

IT Field Service Engineer Key Skills and behaviours:

• Experience of providing 1st & 2nd line support within an ITIL environment
• A good understanding of PC and mobile hardware, Microsoft software packages and licensing, Azure Active Directory, mobile OS platforms and networking
• Strong Customer Service
• Able to build strong relationships with customers, peers and key stakeholders
• Strong technical aptitude with a logical approach to problem solving
• Draws relevant information from customers to facilitate efficient troubleshooting
• Works in a structured and accurate manner with excellent organisational skills
• Prioritises workload and meets agreed deadlines/timescales
• Is higly self-motivated, demonstrating a “can do” attitude
• Identifies opportunities to improve IT service processes

You will be required to travel to other office locations 1 – 2 days per week.

Benefits:

• Be part of our company profit share scheme
• Let us help you prepare for your future with an employer pension contribution
• 23 days annual leave, (25 days after 5 years) buy up to 5 days or sell up to 3 days per year
• Life Insurance
• Enhanced maternity/ paternity pay
• We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered.
• Access to an employee assistance programme to support employee’s health and wellbeing
• Annual pay reviews
• Training and development opportunities
• Trade discounts from our preferred suppliers for you and your friends and family
• Specsavers vouchers

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