AddressAre you up for the challenge? Apply now! You'll be rewarded with global career opportunities, constant learning and development. We offer you the opportunity to be part of a highly successful and highly ethical company that is making a difference.
Role Purpose
The IT Field Services Analyst represents IT Operations on-site and coordinates local delivery activities like: providing 2nd and 3rd level support, managing local IT assets and inventory and planning for refresh cycles. Person in this role will address end-user tickets and provide resolution where needed while proactively developing training programs and communicating various notifications.
Responsibilities- Delivering full-cycle on-site technical support of IT equipment and leading regular maintenance of the IT stock.
- Daily security compliance verification - GNAC Support, managing airwatch on PI devices, supporting MLA and Adaptive authentications.
- Cooperating with suppliers and external service providers (regarding purchases, technical support and identified issues)
- Managing regional specific Field Service operations (i.e. walk-in, ticket logging, troubleshooting, support, reporting, major incident resolution).
- Supporting installations/dismantling of servers & network equipment (together with appropriate service providers.
- Printing service support – maintenance of the equipment and the consumables.
- Partnering with vendors and Service Owners / IT Ops Leadership regarding management of financial document flow.
- Assisting in local projects and creating end-user training programs
- Recurring support visits to 2 other PepsiCo sites.
- Fluency in Dutch and English.
- Good understanding of IT infrastructure.
- Hands-on experience delivering on-site IT support do end users (preferably using ServiceNow or similar tools).
- Extensive knowledge of end user productivity software and hardware (MS Office products, WI-FI, printers, network etc.)
- Previous exposure to working with vendors and suppliers.
- Experience working in diverse and often remote teams.
- Ability to navigate fast-changing complex environment.
- Analytical skills.
- Willingness to travel.
About PepsiCo
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit www.pepsico.com.
Building a more sustainable food system is critical for the health of our communities and the planet we all share. Take a look at the latest efforts by PepsiCo to fight climate change, protect natural resources, and more: https://pepsico.com/sustainability/strategy
Why PepsiCo The Netherlands?
PepsiCo The Netherlands currently employs around 630 people at its 4 sites, including our headquarters in Utrecht and three production sites in Rotterdam, Zaandam and Broek op Langedijk. With well-known strong brands such as Pepsi, Lay’s, Tropicana, Quaker and Duyvis, we are in the Top 6 of food companies in The Netherlands. We pride ourselves on being a great place to work and were rewarded for the 10th time with the Top Employer certification The Netherlands and Europe. Joining PepsiCo means joining a dedicated team where innovation and forward thinking are encouraged.
We are an equal opportunity employer and we value diversity and inclusivity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender or gender reassignment, disability or race including; color, nationality, ethnic or national origin. Please also visit www.pepsico.com/about/diversity-and-engagement for more information on what we do in practice to embrace diversity and inclusivity in the working surroundings and in society.
