AddressAbout IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.
The Team
The IT Operations Centre, (ITOC), is an evolving team within IT Services and are responsible for the monitoring of system health, the availability and capacity of live services, and are accountable for the execution of disaster recovery and continuity of critical services. The ITOC also provides monitoring, escalation, intervention, operational maintenance and support, dashboards and reporting functions for all University services and infrastructure.
The Role
The IT Operations Centre (ITOC) Tooling Engineer works to horizon scan, implement and manage key ITOC tools for monitoring and reporting. The candidate will need to design and implement solutions that enable BAU work, integrate tools (via APIs or other tech), generate outputs, reports, dashboards across multiple tools. These solutions enable the University to monitor and react proactively to meet business capabilities and drive its targeted business outcomes. The ITOC Tooling Engineer will provide analysis and design around the development of the ITOC tooling solutions within IT Services.
The role will be joining the newly formed Technology division, comprising teams who look after core technology functions for the University. The ITOC Tooling Engineer will be a key member of the leadership team within the Technology division and will deputise for the ITOC Manager as required.
The Person
The successful candidate should be able to demonstrate:
- Tooling design and implementation experience in IT, with a knowledge of one or more of the following tools Zabbix, Splunk, Solarwinds, Azure Sentinel, Tanium, Azure Cloud, AWS Cloud.
- Understanding of product management, agile principles and development methodologies
- Experience of applying multiple technical solutions or alternatives and estimating their financial impacts to enable future-state business capabilities that drive targeted business outcomes.
- Broad technical knowledge across a range of technologies including networks, infrastructure, and applications.
What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:
- Generous annual leave allowance, including Christmas/New Year closure;
- Pension scheme membership to provide benefits for you and your family;
- Well-being programme with counselling, fitness and leading sports facilities;
- Learning and development opportunities;
- Season ticket loans for public transport;
- Cycle to Work Scheme;
- Workplace nursery scheme;
- Staff recognition schemes;
- Staff discounts on a range of products and services including travel and high street savings.
In fact, there are so many benefits available you can see more of them by clicking HERE
Find out more about our organisation and values:
- IT Services: About us and ITS Practice Charter
When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.
Any CVs submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
Please contact our IT Resource Management Team
Email: it.resource@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
