AddressAt Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as an IT Project Manager, and you’ll do the same.
The Amcare™ Group, a subsidiary of ConvaTec, is a dedicated provider of patient support services to the stoma and continence community and who have built a 30 year reputation based on the delivery of the highest quality homecare services. We’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other.
Amcare Group care centres are located in Cheltenham, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our distribution centres are at Sunderland and Basingstoke. These form the Amcare™ Group making us one of the largest dispensing appliance contractors in the UK.
Job Summary
An essential position is the new Amcare IT team. This role is central to the support and development of key systems for Amcare and the post holder will be responsible to working closely with IT leadership, Business leads and development teams in both the US and the UK. Communication, organization and documentation are key skills required. The post holder will work with various stakeholders on the capturing of requirements suitable for software development and ensuring business processes are aligned to new systems and efficient practice. The ability to pick up IT systems such CRM, ERP and PRS is essential as the post holder will be responsible for testing development and feeding back issues to development teams.
Key areas of support will be (but not restricted to):
- Project Management
- Business Development
- Requirements Gathering/Documenting
- Systems testing
- Software Development Support
- Business systems support
- Jira updates
- Software Lifecycle Management (Dev/Staging/Prod)
- Change Control
Duties and Responsibilities
- Monitor and trouble shoot incoming Production Support tickets
- Gather and document business requirements
- Coordinate with the Developer Managers for resource and Sprint assignment on all tickets/projects
- Communicate with end user to set expectations for completion of tickets/projects
- Complete QA for both Production Support and Project tickets
- Coordinate and oversee business testing of tickets
- Develop and manage project plans
- Ensure projects are completed on time and to specification
- Facilitate both project and update meetings with clear deliverables/actions
Competences Required:
Behaviours and attitudes:
- Demonstrates the ConvaTec values and behaviours (Improve Care, Deliver Results, Grow Together, own It, Do What’s Right)
- Ability to operate effectively, alone or as part of a wider team
- Conscientious and flexible approach to work
- Passion for technology and continuously development
- High personal accountability
- High degree of integrity
- Passion to “make a difference” to the lives of the people we touch
- Excellent customer focus
- Confident, driven, and self-motivated
Skills and knowledge:
- Excellent attention to detail and organizational skills
- Strong communication and relationship skills
- Ability to support multiple projects concurrently
- Solid knowledge of software development cycle and quality assurance methodologies
- Experience with Jira
- Excellent attention to detail.
- Ability to work effectively under pressure and to tight deadlines.
- Excellent stakeholder relations and interpersonal skills
Prioritises workload effectively and works with minimal supervision
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
#LI-CB1
#LI-Hybrid
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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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