It Service Analyst - Public Sector

Northern Ireland Housing Executive - IT Service Analyst - Belfast

NI Housing Executive is one of the largest housing bodies in the UK. If you come from an IT service desk background and interested in a move to the Public Sector, apply today.

About the role:

• Hourly Rate: £13.91 per hour
• Location: Belfast
• Hours of Work: 37 hrs per week, Monday to Friday 9.00 am – 5.00 pm
• Holidays: 36 days pro rata
• Duration: Temporary, ongoing
• Public Sector
• Please note closing date for this vacancy is 19th January 2024 - however you can register your interest for other upcoming vacancies by applying today.

You will assist the Lead IT Service & Contract Management Analyst in ensuring that IT Service and Contract Management processes are aligned with IT service requirements and processes are well defined, implemented and operated across the organisation. Duties will include:

• Incident & Service Request Management
• Problem Management
• Review weekly CAB notice from IT Assist and arrange for advice notes to be issued to users if there is an impact on service.
• Processing invoices
• Promote continuous service improvement by working with customers to improve service delivery
• Asset Management
• IP Telephony Infrastructure Support

Criteria:

• Possess a HND or equivalent level qualification (Level 5*) in a relevant IT related subject and can demonstrate at least 1 year’s relevant experience within the last 5 years of working within an IT Service desk role.

Or

• Can demonstrate at least 2 years’ relevant experience within the last 5 years of working within an IT Service desk role and can demonstrate continued professional development including the attainment of relevant learning/qualifications.
• Can demonstrate experience in the use of Microsoft Office productivity tools.
• IT/Microsoft Office Proficiency - Advanced.
• Possess a current driving licence and have access to a form of transport.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

If you are interested in this position we encourage you to apply online, email or call Aileen on to find out about this and other suitable opportunities.

Riada Resourcing is an equal opportunities employer.