It Support Analyst

Your new company
Work for an award-winning manufacturing company which is witnessing major growth through acquisitions.

Your new role
As an IT Support Analyst, your primary responsibility is to maintain and monitor IT systems, install, configure, and troubleshoot applications for users, and support the use of the company’s Service Desk to respond to incidents and service requests. You will also support the implementation of new IT systems and processes, working with personnel across the business. In addition, you’ll be responsible for training and educating end-users on software or hardware applications, helping them to understand how to make the most of IT systems in use throughout the business. You will manage and support day-to-day IT service delivery, liaise and collaborate with contracted IT managed service providers and vendors to resolve incidents and fulfil service requests, and support critical line of business applications including Acumatica ERP and Siemens Opcenter Advanced Planning and Scheduling. You will provide support for MS SQL Server Databases, including the development of ad-hoc queries and reports using MS SQL, maintain and develop business intelligence and reporting using Power BI, and support the continued deployment and development of our M365 SharePoint and Teams platforms (Power Apps, Power Automate, Power BI). You will assist with IT project activities, ensuring project milestones are met, and all stakeholders are kept informed on progress, assist in the management and development of in-house bespoke information systems, identifying opportunities for improvement in line with IT and business strategies, and ensure the core company systems are running smoothly on a daily basis, working with users to improve process efficiency and effectiveness.

What you\'ll need to succeed

A third level qualification in computer science, information technology, or a related field
Minimum of 2 years of experience working in IT Systems / Application Support
Knowledge of ERP Systems, their component modules, and how they work together.
Good understanding of computer systems (hardware/software) -and Cloud Platforms and Demonstrable skills and experience in at least one of the following: Business Intelligence / Reporting /Application / Web Development

What you\'ll get in return
Quarterly Profit Share Bonus (average bonus over the last 3 years has been an additional 19% of salary/annual earnings)

• Total customer satisfaction bonus to a maximum amount of £750 per year – assuming no quality mistakes occur.
• Free money back via Westfield health care scheme (available after 6 months\' service).
• Death in service cover = 7 times salary
• 5.8 weeks holiday. 5 extra loyalty days can be accrued, which are linked to service.
• Auto enrolment on Day 1 to the SAM Pension scheme (ER contribute 4%)
• Homeworking policy
• Participants of the Work Well Live Well programme through which we carry out numerous wellbeing initiatives each year.
• The annual team vote for company charity partner and regular team fundraising activities.
• Monthly company value awards.
• Bright idea awards.
• Holiday treats.
• Service Awards.

Flexible working options are available.

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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