It Service Desk Apprentice

Employer description: 
We're about fast, sustainable, entrepreneurial growth with specialisms across audit, tax, transactions and personal wealth to make it happen. 
Consistently rebellious, we’re disrupting the mid-market like no other. From culture and tech to ways of working and specialisms. Towards every point of the UK compass. Effectively, we’re creating the next gen firm. 
And we’re looking for likeminded firms to join us on this adventure.

Overview:
Are you looking to take the first steps in your successful IT career?

We have a fantastic opportunity for an IT Service Desk Apprentice to join the IT Team, who is keen to hit the ground running and is excited at the prospect of developing within a fast-paced environment.

You’ll be based at our London (Holborn) office, with a requirement to travel to our other Greater London sites on an ad-hoc basis.

Your day-to-day role will involve working closely with experienced professionals to provide excellent customer service as you troubleshoot technical issues, resolve user enquiries, and contribute to the efficiency of IT service delivery.

Salary: £17,000 - £19,000 per annum. 

Duties / What you’ll be doing in your working day:

• Provide 1st line technical support, addressing queries promptly via phone, email, or in-person.
• Uphold high standards of customer service, adhering to service management principles.
• Ensure SLAs are met for responding to and resolving service tickets. 
• Take ownership of user problems, proactively seeking resolutions.
• Maintain comprehensive documentation by logging all calls and incidents. 
• Collaborate with IT support team members to resolve complex issues.
• Liaise with third-party suppliers and vendors to resolve escalated issues. 
• Handle alert tickets and escalate as necessary.

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What we are looking for:
Skills and experience: 

• A strong academic background.
• Highly personable and confident.
• Able to take responsibility for your success and the self-awareness to know when things go wrong.
• Eager to learn and adapt to new technologies.
• A drive to build a career with a firm that will give you the support and opportunity you need to succeed.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

What Cooper Parry offer: 
We have always believed in trusting our people to make the right decisions for themselves. From how you dress, to how often you take holiday. We put our people at the heart of our culture. 

If our people love working here then they do amazing work, that’s why we offer things like:

• Empowered and entrusted to do what you do best.
• Open Holidays – unlimited paid annual leave to take what you need to feel well rested.
• We are currently undertaking a 100-80-100 trial, otherwise known as a “4 day work week trial” to reduce our working hours by 20%.
• An amazing wellbeing offering to support your physical, mental, spiritual, and financial health.
• Volunteering opportunities to work closer with local communities and charities.

We know everyone performs their best when they feel welcomed and supported to bring their whole selves to work. As an equal opportunities’ employer, we will work with you to ensure you have all you need to achieve your best.

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!