It Support Analyst

Your new company
This is a London-founded Law firm widely known for itsspecialist knowledge and understanding of Social Care, Housing, and Health.Their work and proficiency in these complementary areas give us a distinctiveinsight into the challenges that they are faced with, specifically as thedelivery of their services has become increasingly integrated. Whetherthey are working within the Public, Private or 3rd Sector, guiding policy orusing their own experience and knowledge in the commercial arena - if you nameit, they'll know it!
Your new role
You will also provide face-to-face support for usersbased in your location and support the AV equipment in our meeting rooms. Youshould be able to demonstrate previous expertise in troubleshooting and problemresolution and be comfortable collaborating with colleagues in other offices tohelp build a central knowledge base and share best practice.
- To provide 2/3rd line support to the Firm's 700 userbase by acting as an escalation point between the Service Desk and 3rd Level teams.
- To provide desktop support to users in the office.
- Maintain and support the AV equipment in the meetingrooms.
- To cover 1st Line support via telephone, email andface to face as required.
- Contribute to and maintain the IT Knowledge Base inorder to support the Service Desk.
- Build and support IT User Assets including Laptops,iPhones and Desktops.
- Maintain the IT asset register.
- Act as a subject matter expert for commonapplications.
- Cover induction training in the IT Trainer'sabsence.
- Participate in IT projects as and when required.
- Participate in problem meetings and contribute toproblem resolution.
- Participate in major incidents and manage businesscommunications.
- Work closely with 3rd Level teams to increase the2nd Line resolution rate.
- Provide Out Hours support on a Rota basis(18:00-19:30 Monday-Friday)
- Regular visits to our other offices as required.
What you'll need to succeed
The candidate should have the following TechnicalCapabilities:
- Be proficient in supporting Windows 10 and MS Office365.
- Be experienced in supporting case management systems- ideally, candidates would have experience in supporting LexisNexis Visualfiles
- Good networking experience - Device patching,knowledge of DNS/DHCP/WAN/Wi-Fi.
- Hands-on management of Video Conferencing systems -Teams/Zoom/Conference rooms.
- Experience of VMware Horizon View or other VDItechnologies.
- Have some experience with digital dictation systems.
- Strong background in building/imaging PCs,Anti-Virus and Desktop support technologies.
Candidates should ideally have at least one year'sprevious experience of working within a professional services environment. Inany event, candidates should have:
- Excellent verbal and written communication skills.
- The ability to communicate professionally at alllevels within the Firm.
- Strong problem-solving and analytical skills.
- The ability to work calmly under pressure and tomanage the expectations of demanding clients.
- Excellent attention to detail.
- Good knowledge of ITIL methodologies.
- Excellent Customer Service skills and ethos.
What you'll get in return
- Competitive salary ranging between 30,000 to 40,000, depending on experience.
- Being involved in a diverse and committed community,that also promotes flexible and agile working
- Excellent benefits also included
- A working environment that encourages new ideas
- An opportunity to work within a law firm that aimsto make a difference in people's lives.
What you need to do now
If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)