Address
Form of work
SalaryThis role is to provide day-to-day general IT support to all Semperian Group employees and will include clearly communicating technical solutions in a user-friendly and professional manner, troubleshooting hardware and software problems, PC and Laptop imaging and configuration, IT asset management, and escalating more complex end-user issues to Senior members of the team.
IT Support Analyst Responsibilities
- Identify, diagnose and resolve Tier One and Two problems (software and hardware) and communicate solutions to end-users
- Provide one-on-one end-user problem resolution over the phone/email/remote desktop for all Semperian Group employees
- Assist with configuration and setup of end-user PCs
- Assist with mobile phone (iPhone, Windows8) troubleshooting
- Diagnose and resolve end-user network or local printer problems
- Coordinate timely repair of PC computer equipment covered by 3rd party vendor maintenance agreements where applicable
- Assist Senior members of IT team in creating training materials for end-users – for example, frequently asked questions, how-to’s, other documentation as required
Essential
- Computer related education
- Knowledge of desktop operating systems: Windows 8.1, 10, Microsoft Office 365, PC hardware, Microsoft Server 2012, Active Directory, Group Policy.
- At least 6 months experience in an IT related environment
- Previous experience in a similar environment
- Understanding of networks and cloud computing
- Configuring and troubleshooting network printers
- Ticketing and asset management systems
- Imaging of laptops and desktops
- IP Phone systems
- User management (locking, changing passwords etc.)
- Microsoft SharePoint
- Apple iOS
We are looking to appoint an organised and diligent individual who is passionate about IT, is team-orientated but able to work independently, and willing to actively contribute by positively challenging existing procedures. You should be comfortable communicating clearly by phone, email and in person and customer-focused, with excellent attention to detail.
About Semperian Group Limited
Semperian Group is a dedicated team of infrastructure experts sharing a core understanding: that effective day to day management delivers value, stability and returns over the long term.
As one of the largest SPV and Asset Management service providers to the PPP / PFI infrastructure market, we seek to protect and enhance the value of our investor’s assets, which currently stand at £3bn.
Location: Daresbury
Job Type: Temporary, full time
Salary: Up to £36,000 per annum dependent on skills, qualifications and experience
Benefits: We are proud to offer a range of excellent benefits including family friendly policies such as enhanced maternity and paternity pay, menopause support, private medical insurance and healthcare cash plan, access to online GP services, generous pension plan, 25 days annual leave increasing with service, hybrid and flexible working opportunities, life assurance, and a commitment to ongoing learning and development opportunities including support with professional study and memberships.
Diversity: We're incredibly proud to be an equal opportunity employer and are working to create a more diverse and inclusive workplace that celebrates diversity and creates equity amongst our employees. We are proud of the work we have done so far, but know that we still have a way to go both as an employer and in supporting the industry to represent the communities and society we operate in. We encourage applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch.
Hybrid Working: This position is eligible under our Hybrid working policy, which is a minimum of 40% of your working week to be based in our office.
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