Dynamics 365 Support Analyst

Are you looking for a new challenge in your career and want to support a rapidly growing business across Europe?
We are seeking a Dynamics 365 Support Analyst to join a UK-headquartered chemical distribution organisation with a global presence based in Runcorn.
You will have the opportunity to make a difference within this role and will receive support to positively progress your career. You will receive job-specific training if required to further enhance and tailor your skill set towards the company's needs.
What you'll be doing...
As a Dynamics 365 Support Analyst you will be responsible for delivering application support for Dynamics 365 to the organisation.
* Responding to customer incidents and resolving service-affecting issues.
* General application troubleshooting.
* Providing professional user support in a helpdesk environment.
* Performing logical fault finding.
What's on offer...
* Competitive salary.
* Full time permanent position.
* Hybrid working, 3 days in the office, 2 days working from home.
* Career development opportunities.
* A dynamic and friendly environment.
* Generous holiday allowance with buy/sell holiday scheme.
* Mental and physical wellbeing initiatives.
Your background...
Must have...
* Proven technical experience working with Microsoft Dynamics 365 Finance and Ops + Customer Experience.
* Strong communication skills and an excellent collaborator.
* Understanding of Dynamics 365 application and architecture.
* Knowledge of Azure Portal.
* Good Skills in Finance and Ops + Customer Experience.
* Excellent troubleshooting and fault-finding skills.
* Ability to work independently on given tasks and escalate to 2nd/3rd Line support and other teams.
Nice to have...
* Experience of previous project-driven working environment.
* Strong experience in Power Platform including Power Apps, Power Automate, Power Pages.
* A good Computer Science, IT, Software Engineering, or technical background.
* Full UK Driving License.
A bit about the company...
Our client is headquartered in the UK with customers all over the world, they strive to deliver chemistry-based solutions for a better life today and a better world tomorrow. They supply chemicals and offer technical knowledge worldwide for a range of industries including Household, Industrial and Institutional Care, Automotive, Aerospace, Oil & Gas and Water Utility industries. They provide customers with market leading commercial and technical expertise.
Please apply with an up-to-date CV.
If shortlisted, our client will contact you to discuss the role and your experience further.
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.
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