It Support Analyst

Are you passionate about delivering seamless IT solutions and exceptional user experiences? We are seeking a dedicated IT professional to join our client based in Yateley. Salary of 27k, hybrid working, 25 days holiday, plus LOADS of benefits including an enhanced pension scheme, Costco membership and a 3:30pm finish on a Friday!
Please note that due to the company sector, you will need to be either a UK national or have been resident in the UK for at least 5 full years, as the position requires SC Clearance.
As a valued member of the IT team, you will play a key role in maintaining IT systems, while providing exceptional technical and operational support through their efficient IT helpdesk.
If you thrive in a dynamic environment and are driven by creating positive experiences for users, we invite you to apply for this exciting opportunity.
Benefits for the IT Support Analyst includes;
•Salary of 27k
•Mon Thurs 08:00am -16:45pm & 15:30pm finish on a Friday!
•Opportunity for hybrid working- 1 day at home
•25 days annual leave plus the 8 bank holidays
•Enhanced pension scheme
•Group income protection scheme
•Group life assurance scheme
•Long service rewards
•Employee recognition scheme
•Well-being and social activities
•Cycle to work scheme
•EAP structure
•Costco Membership
•Internal and external development opportunities
As the IT Support Analyst you will:
•Provide 1st, 2nd and 3rd line support to users with troubleshooting and technical support via phone, web-based tools and email as required
•Record, categorise, monitor and resolve service requests and incidents in the Helpdesk management software
•Liaise with users and both internal and external support resources, keeping users informed of the status of the incidents which they have logged and expediting their resolution
•Ensure that all employees have appropriate IT facilities to enable them to perform their roles and advise all employees and guests on the effective use of IT facilities to meet their business needs
•Administer all aspects of the IT infrastructure including communications, PCs, peripherals, software, networks and servers
•Review and suggest improvements to the team in light of projects, changes and business growth
•Installation of a variety of IT equipment including PCs, laptops, monitors, printers, network switches and servers. Installation may require the addition of wall to desk cabling and other accessories.
Who we're looking for:
We'd love to speak to candidates who have a demonstrable record of delivering effective fault resolution and good knowledge of network configurations, monitoring, analysis and reporting tools/methods. The ideal candidate will have ideally had 2+ years of experience in an IT Support environment, have excellent communication skills and exceptional problem-solving skills along with being a good team player.
How to Apply:
If you are interested in applying for this job please use the link, or give one of our friendly team a call on our Basingstoke office telephone number.
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