IT Support Apprentice

Level 3 Information Communication Technician

Company: Rabb-IT

Full Address: Ground Floor Unit 13, Holly Park Mills, Woodhall Road, Calverley, Leeds, LS28 5QS

Weekly Hours Worked: 37.5 hours Monday-Friday 9am-17:30pm

Salary: £15,000 per annum

Please contact Abbey on Abbey.Lacey@estio.co.uk or call 0113 3500 333

About the company:

Rabb-IT are IT outsourcing experts based in Leeds, West Yorkshire. We specialise in IT Consultancy, IT Support and Outsourced IT Management. We can look after your laptops, desktops, servers and networks (it doesn’t matter if you’re using PCs or Macs). With over 20 years of expertise in support we’ll give honest, to the point advice without the flannel and technobabble associated with some IT professionals.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Apprentice with Rabb-IT, an IT Company based in Leeds.

Job Description:

Your duties and responsibilities in this role will consist of:

• Working on the support desk using VOIP, answering customer calls
• Technical support with hardware and software systems
• Laptop/ PC repairs and upgrades
• Working with routers and switches
• Performing diagnostic tests, modifications to software and hardware
• Fault finding on customer networks
• Raising tasks via ticket system; booking time and keeping ticket up to date
• Carrying out configuration and testing of new kit prior to installation
• Collating data for reporting
• Testing and installing new hardware and software
• Meeting daily KPIs
• Updating tickets daily
• Responding to customers within 2 hours
• Assisting in clearing unassigned ticket queue

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Requirements:

• Full UK drivers licence and car.
• Confident both on the phones and in front of clients
• Ability to work under own steam and manage workload efficiently
• Resides within maximum 45-minute commute distance from Rabb-IT office
• Good organisational and time management skills
• Able to work Monday – Friday on rota’ d shift pattern

Desired Quality, Skills & Knowledge

• A natural passion for IT
• Knowledge of IT hardware/ software – various systems and devices
• Involved with tech within own time
• Good organizational skills and time management
• Someone who is eager to learn and progress through further training
• Good communication skills (Written and over the telephone)
• A team player
• Ability to work independently
• Good time and task management skills
• Proficient in Outlook, Word and Excel

Salary, Hours & Benefits:

Full support and guidance will be provided by both Rabb-IT throughout your time on the apprenticeship.

• Monday to Friday 9.0 AM – 5.30 PM
• £15k per annum
• 25 days holiday + bank holidays
• Lunch days each month
• Christmas party

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.