It Support Technician Apprentice

About The Role
Are you looking to kick start your career in IT with a supportive employer? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you.
PETA are proud to be working with Carbon 60 (part of Impellam Group) to support them with the recruitment and training of a new IT Support Apprentice. The successful applicant will join the team and be based at the Navy Command HQ with opportunity to work in the dockyard and onboard RN ships.
Why choose an apprenticeship with Impellam/Carbon 60?
An excellent opportunity to work in a diverse and dynamic team delivering Capability and Project Management to support our Defence customer. You will learn the engineering, technical and business processes which enables the timely and safe delivery of a large portfolio of networked and digital capabilities across the Royal Navy.
Training to be provided:
As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Carbon 60 team combined with 25 days of off the job training at the PETA training centre in Cosham.
 
About the role:
What will my new role involve?
Joining the team as an IT Support Apprentice, your day-to-day duties will include:

• Following all onsite security and health and safety protocols
• Conduct all onsite and Navy Digital Directorate mandatory training
• Provision of support to In-Service Capability Management: 
  o Assisting Capability Managers with daily outputs
  o Collect, compile and store capability management artefacts including emails, briefing notes, documents and records / actions from meetings
  o Act as record keeper for various working groups
  o Understand capability management processes as laid down in governing doctrine 
• Understand numerous ISCM Outputs:
  o Capability Managers
  o Project Managers
  o System Managers
  o Airtime Managers
• Provision of support for any reasonable ISCM output
• Provision of support to the drafting of Capability Management Plans
• Responsible for care, operation and daily checks on company assigned vehicle in accordance with policy
• At all times providing excellent customer service on client site
• Escalating unresolved customer issues to your Team Leader 

Essential skills:
 

• GCSEs at grade 4/C or above in English and maths (or equivalent)
• Good problem-solving skills
• Enthusiastic can-do attitude
• Good communication and interpersonal skills
• Excellent customer service focus 
• Ability to prioritise with excellent organisational skills
• Full driving licence.
• Due to the secure nature of the position, you must have, or be eligible to obtain, UK SC Security Clearance

About The Company
Carbon 60 is a specialist technical recruitment consultancy and service provider with over 45 years of experience. Working in partnership with a wide range of companies from SMEs to global engineering brands, we support with anything from one-off permanent hires to fully managed workforce solutions, statement of work, apprenticeships and training.              
 
With ambitious people at our heart, we’re driven by our ability to facilitate positive change. Connecting engineering specialists with the right talent, we go the extra mile to create bespoke solutions and powerful collaborations that support and accelerate the ever-evolving engineering industry, today and tomorrow.
If this sounds like the ideal place for you to start your IT career, APPLY today for the role of IT Support Technician Apprentice.
We look forward to receiving your application!